Job Description

ROLE PURPOSE

You will be an integral part of our business; delivering excellent customer service to all our visitors and having the ability to work across key areas of the venue.

Provide excellent customer service whilst achieving operational targets. To assist the Company to achieve its targets and objectives. To contribute and work towards a continuous improvement strategy. To develop a welcoming community across the Centre's staff team and members. Work with your team to create an environment that people want to come back to. To provide a quality product / service in a safe and friendly environment. To support the leadership and management of The George Carnall Centre with the day to day operation of the Centre

MAIN DUTIES & RESPONSIBILITIES

General Duties:

1. To deliver smooth running of BeActive Urmston.

2. To support and contribute to BeActive Urmston's vision.

3. To deliver and uphold Health & Safety legislation and good practice.

4. To effectively and proactively implement the Company's Equal Opportunities Policy both in terms of employment and service delivery.

5. To deliver effective communication throughout all levels of employees and volunteers at BeActive Urmston.

6. To undertake any other duties, as requested by the Management team.

Specific Duties:

1. To deliver gym inductions and gym programmes for customers.

2. To welcome and monitor customers to the center.

3. To respond to customer enquiries

4. Perform cleaning duties on all areas of the center including the gym, sports hall, squash courts and meeting rooms in-line with The Centre schedule.

5. To set up and take down equipment that forms part of the day to day timetable and events.

6. Cleaning duties as dictated by schedule and the management of the center.

7. Support ad-hoc large scale center events as required

8. Comply with all Health & Safety policies and regulations and report any defects or breaches to the Management Team.

9. To complete and store any records in relation to the role.

10. To take on relevant responsibilities during Emergency Procedures.

11. To deliver group exercise fitness classes

Essential

Level 2 Fitness Instructor Qualification (or willing to undertake within first 6 months)

Emergency First Aid Certificate (or willing to undertake within first 6 months)

A high degree of self-motivation, Ability to build rapport with members and customers, Effective communication and interpersonal skills, Effective planning and organisational skills, A passion for health and fitness, the bility to lead apprentices and volunteers.

Desirable

Coaching qualification(s)

HSE First Aid at Work

Experience of delivering a high level of customer service, Experience of working within a leisure fitness environment, Experience of exercising and using gym equipment

Appointment will be subject to a satisfactory DBS check at the enhanced level.

Candidates will need to be available to work evenings and weekends.

Job Types: Full-time, Part-time

Pay: 12.60 per hour

Expected hours: No less than 20 per week

Benefits:

Employee discount Free fitness classes Gym membership On-site gym On-site parking
Schedule:

Day shift Night shift Weekend availability
Application question(s):

Are you available to work evenings and weekends?
Licence/Certification:

Level 2 Fitness Instructor/Level 3 Personal Trainer cert? (preferred) First Aid Certification (preferred)
Work Location: In person

Application deadline: 11/07/2025
Expected start date: 01/08/2025