Job Description

Are you passionate about providing outstanding customer service?

We are currently seeking a Leisure Attendant to join our leisure club team at the DoubleTree By Hilton Glasgow Hotel. Duties which would include admin, reception, pool plant and cleaning.

Each guest arriving at the hotel's leisure club is important so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

What will I do?

Understand the operation of spa / leisure to offer advice and guidance to all members, potential members and guests Welcome and greet all those arriving at the spa / leisure facilities, responds to queries, offers advice and collects fees where appropriate Take correct booking details for members and guests using the facilities Answer the phone, make bookings, supports with membership sales, membership enquiries, general sales and enquiries. Responsible for handling cash and cashing up at the end of a shift Carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility Daily water management of the swimming pool and spa pools through regular testing Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services Ensure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilities Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority Complete any other tasks as and when required.

Is this the role for me?

Previous experience in a similar role would be a distinct advantage One or more qualifications in either Pool Plant/Pool Lifeguard/Pool Response/First Aid/Spa or Leisure Club is desirable Passion for delivering exceptional guest services Courteous and pleasant attitude towards guests and other team members Patience and good listening skills Conflict resolution experience Good telephone manner and IT Skills Ability to work under pressure and able to multitask Good attention to detail Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required Good time management and organisational skills Ability to work as part of a team
Salary will be based on age on individual.

Job Type: Full-time

Pay: 9.00-12.21 per hour

Expected hours: 40 per week

Benefits:

Discounted or free food Free parking Gym membership
Experience:

customer service: 1 year (preferred)
Work Location: In person