Job Description

We have a fantastic opportunity for a part time

Leisure Attendant

to join our leisure team here at Mercure Barnsley Tankersley Manor Hotel & Spa. As a hotel we are committed to providing exceptional service and unforgettable experiences to our guests. We pride ourselves on our dedication to excellence and creating a welcoming environment for all our visitors.

We are currently seeking a motivated and enthusiastic individual to join our team as a Leisure Attendant. In this role, you will be responsible for ensuring the smooth operation of our leisure facilities, including the gym, pool, sauna, and other amenities. Your primary goal will be to provide outstanding service to our guests, ensuring their comfort and satisfaction during their stay.

The ideal candidate would demonstrate that they are welcoming and confident, we're looking for someone who would be able to talk to members and spa guests with ease during their visits to the health club and spa. They should also aim to display a pro-active work ethic and understand what tasks are required to drive membership sales, ensure membership retention and keep on top of membership administration.

Responsibilities Include:

Daily:

Front of house duties; including responding to membership enquiries, booking spa day packages and speaking to clients Pool/Water testing and treatment Cleaning and maintenance of the department and all equipment Be able to follow NOP/EAP/PSOP Driving membership sales and member retention Supervise the use of poolside facilities and ensure the safe use of said facilities Deep cleaning of poolside, wet facilities, changing rooms, reception and gym Gym assistance (inductions and personalised programmes) Membership enquiry calls and administration calls
Occasional:

Deeper cleaning of poolside, wet facilities, changing rooms, reception and gym Stocktaking Member event night hosting

Requirements:

Previous experience in a similar role Strong communication and interpersonal skills Ability to work effectively both independently and as part of a team Excellent customer service skills with a friendly and approachable demeanour Attention to detail and the ability to maintain a clean and organized environment

A valid certification in Pool Responder and/or Lifeguard is mandatory

A qualification in Level 2 Fitness Instructor, qualification in Level 3 Personal Trainer, pool plant training certification and first aid certification would be preferred, however not essential Flexibility to work various shifts, including evenings and weekends

Hours:

This role will be contracted to zero hours to begin with due to the current structure of the leisure team. However, a minimum of 1 days work will be offered each week with additional work to be offered for holiday and sickness cover.

It is expected that this role holder is able to work early mornings, evenings and weekends.

What we offer:

Great opportunities to grow in your role & progress your career FREE membership of our on-site gym with brand new Technogym equipment Discounted spa treatments and products at our on-site spa Wellbeing support with our Employee Assistant Programme
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live & work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process

Job Types: Part-time, Permanent

Pay: 12.29 per hour

Benefits:

Company pension Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Store discount
Licence/Certification:

Level 2 Fitness Instructor qualification (preferred) Pool Plant qualification (preferred) Level 3 Personal Trainer qualification (preferred) Pool responder and/or lifeguard qualification (preferred)
Work Location: In person