Job Description

Job Ref:

INT23537

Branch:

Mercure Hull Grange Park

Location:

Mercure Hull Grange Park, Hull

Salary/Benefits:

12.21 per hour

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

28/07/2025

Closing date:

30/08/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Access to hotel gym facilities Staff meals on duty Free staff Parking

A day in the life of...

As a Hotel Leisure Club Attendant you'll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. You'll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you'll provide a welcoming and friendly environment for guests.



This role is unlike any other in our hotel and you'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience. Attention to Detail: You'll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly. Communication Skills: You'll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You'll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role



Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The 4-star Mercure Hull Grange Park Hotel, a 19th-century manor house nestled in 12 acres of landscaped gardens tucked within the countryside of East Yorkshire and winner of Hotel of the Year at the East Yorkshire Tourism Awards in 2019. Just a short drive from Hull city centre and Beverley Racecourse, the hotel is the ideal location for guests looking for a relaxing weekend. Enjoy international cuisine at The Brasserie or relax in the steam room at the onsite Feel Good Health Club.



Mercure Hull Grange Park Hotel is one of the largest in Hull, with locally-inspired decor found throughout. The large, airy rooms offer plenty of contemplation space, while the bright Brasserie restaurant serves a selection of fresh produce. International guests will note that the hotel is just 20 miles away from Humberside Airport and is easily accessible by train or car. Guests looking to tie the knot will appreciate the famous International Suite, which holds up to 550 guests.



Mercure Hull Grange Park Hotel is five minutes from Hull's centre and railway station. Humberside Airport is just 20 miles away. Closely located to Castle Hill hospital (0.5miles) and a short 10 minute walk.