Job Description

Are you looking for a club manager position or perhaps you are in a similar role looking for a change? This is an exciting opportunity to oversee a thriving members club in a busy hotel where you will be responsible for driving membership, operations and setting high levels of customer service. Knowledge of pool plant operations would be preferably but full training is also provided. Ideally you will already hold a pool responder and pool plant qualifications but these could be provided for the right candidate. You will be expected to work on a shift pattern basis that included early mornings, evenings and weekends. Some experience of working in a fitness related facility is important to understand how the member journey should be delivered. The facilities onsite include a gym, swimming pool, sauna, steam room and Jacuzzi.

KEY OBJECTIVES

1. To ensure that financial targets are achieved.

2. To ensure the strategic and day-to-day management of the Club.

3. To ensure that the Club operates in accordance with the Contract Specification.

4. To support and develop staff in achieving their objectives.

5. To assist Support Team with specific projects.

K.O.1

a) To work with the Support Team to: -

Set budgets

Maximise income

Minimise expenditure

b) To monitor and review all financial and non-financial indicators on a daily basis.

c) Feedback any key issues to the Support Team.

d) To direct innovative programming to ensure maximum usage/profitability.

e) To ensure the delivery of a high quality service to every customer on every visit in accordance with the Companies Mission Statement.

f) Investigate and propose any new opportunities for developing the business to the Support Team.

K.O.2

a) Appropriate delegation of specific responsibilities to other members of the team.

b) To carry out duties of other members of staff if necessary, e.g. cover for breaks, sickness, etc.

c) To oversee the recruitment of new staff.

d) Ensure the appropriate but efficient utilisation of human resources to cater for the Clubs programme/usage.

K.O.3

a) Ensure own and teams understanding of the Contract Specification.

b) To liaise on a regular basis (as appropriate) with the client team.

c) To react quickly and efficiently to any issue raised by the client.

d) To feedback any key issues to the Support Team.

K.O.4

a) Ensure own and teams understanding of the 3d QMS Manuals

b) Liaise with and support staff with Regional responsibilities.

c) Ensure satisfactory QMS audit results are achieved.

K.O.5

a) Provide regular support and advice to staff.

b) Formulate agendas and chair Senior Management Meetings, Setting targets and deadlines.

c) Monitor performance of staff through regular meetings and Performance & Development Appraisals.

d) To plan, action and evaluate training for staff at all levels.

e) Promote a good working environment whilst maintaining a high staff morale

f) Feedback any key issues to Support Team.

Job Type: Full-time

Pay: 29,500.00 per year

Work Location: In person