Job Description

Job Ref:

HOL1032

Branch:

Holiday Inn London Sheperton

Location:

Holiday Inn London-Shepperton, Shepperton

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

29/07/2025

Closing date:

31/08/2025

JOB TITLE: Club Manager

REPORTS TO: Operations Manager General Manager

RESPONSIBLE FOR: Leisure/Health Club

JOB PURPOSE

As Club Manager, you are responsible for effectively managing the Leisure/Health Club to maintain

brand standards and achieve key revenue and financial targets in line with the company budget.

Through positive leadership of the Leisure team, you will create and promote a culture that aligns with

operational excellence, health and safety, and best practice standards.

KEY ACCOUNTABILITIES

Product Operations

Ensure the Club is always presented to a high standard by overseeing daily, weekly, and

monthly checks.

Screen all potential Club users using approved procedures, including the Clubwise

Membership System and Health Commitment Statement (HCS).

Conduct and manage fitness programmes to promote member behaviour change and

maximise Personal Training opportunities.

Deliver a Group Exercise programme tailored to the Club's demographic and member needs,

maintaining brand standards.

Oversee daily, weekly, and monthly management processes in line with Company Policy and

Standard Operating Procedures (SOPs).

Team Leadership

Train and develop team members to ensure they have the skills to progress within the company

and achieve their personal career goals.

Organise and maintain legal training requirements, ensuring team members hold First Aid and

Pool Responder qualifications.

Review team member performance regularly, conduct initial job chats, and complete all sixmonthly and annual appraisals as scheduled. Coach, support, and foster a positive, can-do attitude across the team. Promote a culture of recognition and celebrate outstanding performance.

Financial Management

Achieve revenue and profit targets in line with the club's budget. Set and deliver on key business objectives, monitor financial performance daily, weekly, and

monthly, and take corrective actions as needed.

Provide accurate weekly and monthly figures to the Hotel Operations Manager. Submit KPIs and Membership Administration Tracker to Group Operations as required.

Self-Management

Adhere to all hotel/club rules, company policies, grooming standards, timekeeping, and

attendance requirements.

Actively participate in training programmes to support your own development. Lead by example to create an environment where every member is treated like a guest in our

home.

Commercial Focus

Implement central marketing plans to increase new member sales and membership

headcount.

Drive local marketing initiatives to strengthen the Club's community presence. Manage the Clubwise enquiry/prospect system to fully utilise data capture and follow-up. Oversee the Clubwise membership system to support retention and secondary revenue. Maintain member retention through SOPs, retention tools, and the atHOME programme. Increase secondary revenue streams (e.g., Health Beauty, Retail, FB, Personal Training)

through effective promotion and aftercare.

Attend scheduled conference calls and review and implement weekly briefs.

Health Safety

Demonstrate understanding and compliance with all health, hygiene, and fire safety policies. Be familiar with emergency and evacuation procedures. Log security incidents, accidents, and near misses promptly. Take a proactive approach to operational and facility maintenance and escalate issues where

needed.

Maintain pool plant operations and water hygiene following SOPs. Support the club's Sustainable Safety Group (SSG) audit process.

General Responsibilities

Oversee daily, weekly, and monthly club administration processes. Comply with the company's code of conduct and represent the club professionally at all times. Commit to ongoing learning and development. Work effectively with colleagues from diverse backgrounds. Maintain open and regular communication with the General Manager and Group

Administration.

Deliver on specific objectives as agreed.

PERFORMANCE MEASURES

Revenue and cost achievement Metric performance Health Safety compliance targets Achievement of agreed personal targets and objectives

ESSENTIAL SKILLS, KNOWLEDGE QUALIFICATIONS

Recognised Health Fitness Industry Qualification (Essential) Pool Plant Operators Qualification Level 2+ (Desirable) Pool Responder or higher Pool Water Safety Qualification (Desirable) First Aid at Work Qualification (Desirable) Register of Exercise Professionals Level 3 or above (Essential) Proven success in a similar Club Manager, Deputy, Operations Manager, or Senior

Fitness/Supervisory role