Job Description

End Date

Thursday 21 August 2025

Salary Range

29,460 - 31,010

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

This is a full time role based in Edinburgh

JOB TITLE:

Lending Associate

SALARY: 29,460

LOCATION(S): Edinburgh, Teviot House.

HOURS

: Full-time

WORKING PATTERN

: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

An exciting opportunity has arisen for a Lending Associate within the Specialist Commercial Banking Sales Team's Lending Centre of Excellence. The Lending Associate will play a key role in supporting Lloyd's Banking Group in becoming the Best Bank for Customers and Helping Britain Recover. You'll deliver outstanding customer service, which is central to our success so, if you enjoy seeing our customers Business's thrive then there's a role for you here.





What you'll be doing


Support our business customers with unsecured lending applications up to 50,000 and new deposit accounts Deliver an outstanding experience, responding to customer's needs, having quality conversations Demonstrate empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways we can help. Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support. Use your skills and demonstrate flexibility to respond and adapt to meet the changing needs of our customers and the Business. Demonstrate your expert knowledge, lending accreditations and understanding of our products/services, discussing them regularly and confidently with our customers and therefore delivering fair outcomes.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too...

What you'll need

Experience of building in the moment relationships in a fast-paced telephony-based customer service environment is crucial. Previous lending experience to business customers. Experience identifying immediate and future customer needs. Able to communicate impactfully at all levels complemented with an eye for detail

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.


And it's why we especially welcome applications from under-represented groups.


We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose?

Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.