Job Description

We are seeking a highly organised and systems-focused Lettings Administrator to support the day-to-day operations of our dynamic Lettings and Property Management department. Based within our busy Low Fell office, this full-time role is ideal for an individual who thrives in a fast-paced environment, enjoys multitasking, and is confident handling both administrative duties and client-facing interactions.

You will play a key role in maintaining service efficiency, managing property data, supporting compliance workflows, and delivering exceptional internal and external communication..

Core Responsibilities

Client Communication &

Reception

Respond to incoming telephone calls promptly and professionally, resolving general queries, taking accurate messages, and routing calls as needed. Monitor and manage email correspondence, ensuring timely responses, clear communication, and accurate logging of information.

Administrative Support & Record-Keeping

Execute core clerical tasks including photocopying, document scanning, filing, and mail distribution. Accurately input and maintain tenant and property information in CRM and property management systems. Ensure data integrity across both paper-based and digital records in compliance with GDPR and company policies.

Property Management Operations

Conduct scheduled property visits and generate standardised condition reports following inspection protocols. Support the coordination of maintenance requests, contractor appointments, compliance documentation, and tenancy lifecycles. Manage the scheduling, tracking, and renewal of statutory safety certificates, including Gas Safety Certificates (CP12s), Electrical Installation Condition Reports (EICRs), and other property compliance documentation.

System Use & Internal Reporting

Utilise Microsoft Office applications (Word, Excel, PowerPoint, Access) to prepare correspondence, performance reports, and departmental documents. Assist the Lettings Manager in compiling operational summaries and tracking lettings KPIs.

Policy Compliance & Office Resource Management

Adhere to internal health and safety standards, quality procedures, and data protection regulations. Ensure responsible usage and care of office equipment and materials.

Candidate Profile

Essential Competencies

Excellent verbal and written communication skills. Strong IT literacy with proficiency in Microsoft Office tools. Proven ability to manage and prioritise workloads independently. Attention to detail and strong organisational skills. Confident, personable, and professional in client-facing situations.

Desirable Experience

Prior administrative experience within lettings, property, or customer service sectors. Familiarity with property management software or CRM platforms.

Employee Benefits

Bonus Scheme Company Pension Structured career development and training opportunities
Job Type: Full-time

Pay: 19,000.00-24,000.00 per year

Licence/Certification:

Clean Driving Licence (required)
Work Location: In person

Reference ID: Lettings Administrator