North Property Group is a leading property investment and lettings agency based in Leeds, Manchester, London and Hong Kong- specialising in delivering exceptional service to landlords, tenants, and investors. With a focus on high-quality residential properties, we pride ourselves on our dynamic team, innovative approach, and commitment to customer satisfaction.
to join our vibrant team. This role is pivotal in ensuring smooth operations within our lettings department, coordinating property viewings, managing tenant enquiries, and providing administrative support to facilitate successful lettings. The ideal candidate will be proactive, have excellent communication skills, and thrive in a fast-paced environment.
Key Responsibilities
Schedule and coordinate property viewings for prospective tenants, ensuring optimal use of time and resources.
Liaise with tenants, landlords, and letting agents to confirm appointments and manage viewing schedules.
Follow up with prospective tenants post-viewing to gather feedback and progress applications.
Maintain accurate records of appointments and ensure all parties are informed of changes or cancellations.
Administrative Support
Manage tenant enquiries via phone, email, and in-person, providing professional and timely responses.
Process tenancy applications, including reference checks, document verification, and preparation of tenancy agreements.
Maintain and update the lettings database with accurate property and tenant information.
Support the lettings team with ad-hoc administrative tasks, such as filing, invoicing, and compliance checks.
Customer Service
Deliver exceptional customer service to tenants, landlords, and other stakeholders, acting as a key point of contact.
Handle queries and resolve issues efficiently, escalating complex matters to senior team members when necessary.
Build and maintain positive relationships with clients to enhance the reputation of North Property Group.
Essential
Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
Strong communication skills, both verbal and written, with a professional and friendly demeanor.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems or property management software.
Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
A proactive and team-oriented attitude with a passion for delivering excellent customer service.
Desirable
Previous experience in a lettings, property management, or customer-facing role.
Knowledge of the Leeds property market and lettings processes.
Familiarity with tenancy regulations and compliance requirements.
Experience using property management software such as Reapit or similar platforms.
What We Offer
23 days annual leave
Annual pay reviews
Team events
A supportive and collaborative team environment.
Opportunities for career progression within a growing company.
Competitive salary and benefits package.
Training and development to enhance your skills and knowledge in the property industry.
The chance to work with a dynamic team in the heart of Leeds/Manchester thriving property market.
Job Types: Full-time, Permanent
Pay: 24,000.00-26,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.