Job Description

Job Summary

We're looking for a confident and capable individual to provide additional support within our busy lettings team. This is a hands-on role in a fast-paced environment, where no two days are the same. The right person will have a calm and professional approach, be comfortable handling pressure, and confident dealing with occasional challenging situations.

If you're organised, resilient, and enjoy working as part of a supportive and friendly team, this could be a great opportunity to develop your career in property.

Key Responsibilities

Rent management:

Monitoring rent payments, chasing arrears, and updating landlords with progress.

Communication:

Answering calls and emails, dealing confidently with tenant and landlord enquiries.

Administration:

Preparing tenancy agreements, renewals, and compliance paperwork.

Onboarding:

Assisting with setting up new landlords and tenants, ensuring all documentation is complete.

Marketing:

Preparing new rental listings, uploading property details, and helping promote new instructions.

Lead management:

Handling rental enquiries, booking viewings, and following up with applicants.

Compliance:

Supporting the team with day-to-day compliance tasks (e.g., safety certificates, right-to-rent checks, deposit registration).

Tenancy coordination:

Assisting with move-ins, check-outs, and inventory appointments when required.

General support:

Updating systems, filing documents, and assisting the lettings team with general office duties.

Skills

Proven administrative experience in property management or a related field. Excellent communication skills, both verbal and written, with the ability to build rapport with clients and colleagues. Multilingual abilities are highly desirable to assist diverse client bases. Strong organisational skills to manage multiple properties simultaneously and meet deadlines efficiently. Ability to work independently as well as part of a team in a fast-paced environment. Attention to detail in documentation and compliance matters is essential for success in this role. This position is ideal for a motivated individual looking to develop their career within property management while delivering outstanding service to clients.

The Ideal Person

Able to work efficiently under pressure in a busy, deadline-driven environment. Calm, composed, and confident when handling difficult or sensitive situations. Strong communication skills with a clear and professional manner. Not afraid of addressing issues directly, particularly when following up rent arrears or resolving disputes. Highly organised with strong attention to detail. A proactive team player with a positive, can-do attitude. Previous lettings or property experience is an advantage but not essential - full training will be provided.

What We Offer

A supportive and friendly team environment. Ongoing training and opportunities for progression. Exposure to all aspects of the lettings process.
Job Type: Part-time

Pay: 12.21-15.00 per hour

Expected hours: 26 per week

Work Location: In person