Job Description

Overview

As a Lettings Agency Branch Manager, you will be at the forefront of our operations, build a dynamic team to provide exceptional service in property lettings. Your role will encompass overseeing daily branch activities, driving sales performance, and ensuring compliance with industry regulations. With your leadership skills and passion for customer service, you will create an engaging environment that fosters growth and success for both your team and our clients. This is a new branch in a new territory.

What you'll do

Recruit, lead and motivate your team to achieve sales targets and enhance customer satisfaction. Manage the lettings process from start to finish, ensuring compliance with Fair Housing regulations and other relevant laws. Develop and implement effective marketing strategies to attract new clients and properties. Build strong relationships with landlords, tenants, and other stakeholders through effective relationship management. Oversee financial transactions to ensure accuracy. Utilise Jupix and other software for as necessary within the lettings framework. Conduct regular recruitment and training sessions to enhance team skills in customer service, fraud prevention, and financial sales techniques. Monitor market trends to identify opportunities for upselling services and expanding our client base.

Skills

Proven leadership abilities with experience in team management within a sales or lettings environment. Strong understanding of the Renters Rights Bill and Truth other lettings related regulations. Excellent customer relationship management skills with a focus on delivering outstanding service. Knowledge of Trading Standards guidelines related to property lettings is a plus. Knowledge in Letting Agency and Property Management aligned services including mortgages and insurance. Strong analytical skills with basic maths proficiency for accurate financial reporting. Effective communication skills that inspire trust and collaboration among team members and clients alike.

Why you'll love it here

Join us at an exciting time of expansion. Based mainly in Bristol, this new branch will over see our existing Somerset properties as we seek to expand further into the county, if you would love to be part of growing a business and setting the agenda, this is the place for you. We have a vibrant work culture that values innovation, teamwork, and personal development. We are dedicated to empowering our employees by providing comprehensive support that enhances both professional growth and personal well-being.

Our benefits include:

Opportunities for professional development and career advancement. A collaborative work environment that encourages creativity. Flexible working hours. The opportunity to work from home.
Job Types: Part-time, Temp to perm

Pay: 18,398.23-54,095.32 per year

Expected hours: 15 - 30 per week

Benefits:

Company pension Flexitime Work from home
Work Location: In person