Job Description

Here at Fresh we are excited to be recruiting for a Lettings & Events Associate for Verse, our rental accommodation that offers a revolutionary approach to modern living that will empower you to embrace a life beyond the ordinary. Equipped with an outdoor deck and grill, gym and based the heart of Cardiff's vibrant arts, music and cultural district, Verse provides a new way of city living.


If you're looking for an enjoyable and friendly place to work where we value our residents, and they value us right back, an environment where you'll receive excellent training and mentoring - keep on reading!


As the Lettings & Events Associate, you'll be responsible for delivering an exceptional 'front of house' experience to our residents and to support in the running of the lettings process from offer acceptance to move-in and ensuring tenants are settled into the building.


This exciting position offers full-time hours of 37.5 a week, working 5 days out of 7 between Monday and Sunday on a rota basis, where you'll be working in an exciting, collaborative, people-first environment.


Key responsibilities of the role include:


General reception-based activities including meeting and greeting residents, parcel handling and ensuring general queries are responded to in a timely manner. Supporting in the smooth running of the letting process from offer acceptance to move-in. Help new residents to settle into the building offering solutions when and where needed. Hosting regular events for residents ensuring that events are actively promoted by sharing event updates with residents and using social media channels. Conducting tenancy checks within set guidelines.

About you


We're looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You'll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we're looking for someone who is able to stay calm under pressure and can successfully manage their own workload. Due to the nature of this role, you'll need strong administration skills with excellent organisational skills and be detail orientated.

Benefits of working at Fresh?

We offer:

A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days from day one to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to 'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Life Insurance for peace of mind. Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We're looking for someone to support their residents and the wider operational team.


We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!