Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.
Role Summary:
We have an exciting opportunity to join the New Business team as a Lettings Consultant, and be part of our central operation in Sale, Greater Manchester.
As a Lettings Consultant, you will be responsible for managing and responding to leasing enquiries promptly and effectively. You will serve as the initial contact for prospective tenants, providing them with information about available properties and guiding them through the leasing process. Your communication skills and customer service skills will be crucial in ensuring a positive experience for our prospective tenants. The successful candidate will be hardworking, enthusiastic and reliable. You will have a desire to work towards KPI targets to ensure that consistent standards and results are maintained. We know that first impressions count so having a passion for customer service is crucial to this role.
Working Patterns:
A successful candidate will be required to work Monday to Friday 08:45 to 17:30 with an hour off for lunch to include one late shift per week 10:45 to 19:30 and (1 in 4) Saturdays 10:00 to 13:00 hybrid working. Please note this is an office based role with the opportunity to work hybrid during Saturday working hours.
Key Responsibilities:
As one of the primary points of contact with Ascend, the highest level of customer service and professionalism is always expected.
Respond promptly to leasing enquiries via phone, SMS and email, following a chase cycle process.
Provide accurate information on available properties, such as rental prices, tenancy terms, and our industry standard set business rules.
Gather relevant information from prospective tenants, including their property preferences and requirements.
Schedule property viewings into our branch networks or territory managers diary.
Collaborate with leasing consultants and property managers to coordinate property viewings and manage leasing activities effectively.
Conduct follow ups with prospective tenants to gather feedback or address any additional questions.
Help prospective tenants complete leasing applications and assist with the application process.
Have a good understanding of the leasing process from point of enquiry through to move in.
Maintain a thorough understanding of the relevant territorial lettings market and keep informed of industry trends and new developments.
Ensure compliance with Landlord and Tenants Act and Housing / Rents Acts Legislation and company regulations throughout the leasing process.
Skill & Experience:
At Ascend, we offer continuous training and personal development opportunities for all our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.
Previous experience in call handling, customer service or leasing is beneficial.
Effective communication and interpersonal skills.
Particular attention to detail and organisational abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in Microsoft Office and confident with technology
A positive and can-do attitude and a passion for delivering exceptional customer service.
Industry qualifications such as ARLA (or working towards it) are preferred but not essential.
The Benefits
Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
Start your weekend early with a 4PM finish on a Friday.
Annual attendance bonus to thank you for your commitment.
Paid time off for medical screenings.
Enhanced company sick pay policy with service.
Reduced Christmas operating hours.
Contributory Pension Scheme for long-term financial security.
Recognition programmes to acknowledge employees who display our Values & Behaviours.
Enhanced Maternity/Adoption/Paternity Pay to support your family.
Monthly lunch and company training sessions to meet the wider Ascend teams!
Ready to take the next step in your career? We want to hear from you!