Job Description

We're

Dwelly

, cutting-edge digital lettings platform. We combine the worlds of traditional letting management with the pace and innovation of a tech start-up.

We're looking for an experienced and proactive

Team Coordinator

to support our

Tenant Find

operation as part of a busy lettings business, based within one of agencies in our group (

Parks Lettings, Brighton

). You'll lead a team of 5-7 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. You'll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have

2-5 years of management experience

in tenant find, including direct experience as a Lettings Negotiator. You'll work closely with tech teams, contribute to product improvements, and thrive in a collaborative, tech-savvy environment.

Your Day-to-Day

~40% - Operational Support

Handle complex or unclear cases Resolve bottlenecks and support workload peaks Provide second-eye reviews and direct assistance to team members

~40% - Team Management & Development

Manage 2-3 Lettings Negotiators (scaling up to 5-7 within next 3-6 months) Deliver training and product/regulatory updates Run performance reviews, provide coaching, and support career development

~20% - Process & Continuous Improvement

Contribute to Central Operations process improvements Update or create training materials Suggest and implement standardisation and efficiency improvements Analyse team metrics and KPIs

What We're Looking For

2-5 years of team management experience

in real estate, ideally in the UK market and with a focus on tenant find

Hands-on experience as a Lettings Negotiator

or similar role Strong understanding of

UK residential lettings regulations

Proven ability to

build and manage small teams

, ideally in a remote or distributed setup Adaptable and quick to learn in a

tech-driven, fast-changing

environment - we are tech start at our core Strong process-thinking mindset; able to identify, document, and implement operational improvements Clear and confident communicator, both written and verbal, with stakeholders at all levels
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Application question(s):

Explain your motivation for this role (2-3 sentences) Your team is under heavy pressure during peak season. Stress levels are rising, and mistakes are increasing. What would you do to maintain both performance and morale? You want to develop a dashboard to track efficiency of your team of letting negotiators, which 4-5 metrics would you include? This role would include a lot of digital collaboration with a distributed team. Please, describe your experience with different digital collaboration tools (e.g., Zoom / Google Meets, Slack, Google Spreadsheets, etc.)
Work Location: In person