Job Description

Role Purpose

We're looking for an organised and customer-focused

Lettings Officer

to help manage the letting of garages, parking spaces, underground car parks, and barrow stores.

In this busy, hands-on role, you'll maximise lettings, reduce void times, maintain accurate waiting lists, and ensure properties are safe and ready to let -- all while providing excellent customer service, detailed administration, and on-site inspections.

Key Responsibilities

Let over

7,000 garages, parking spaces, and non-residential units

, ensuring minimum void periods and maximum income. Manage waiting lists for both council tenants and private clients, keeping records accurate and up to date. Process applications, check documents, and sign up new licensees, ensuring all paperwork and payments are correct and compliant. Carry out on-site inspections of garages, parking areas, and stores -- identify repairs, liaise with repairs teams, and ensure units are fit for purpose. Promote and advertise available garages, especially in harder-to-let areas. Conduct communal and individual inspections to tackle disrepair, anti-social behaviour, or misuse. Use enforcement procedures to manage compliance with licence agreements, including arranging ad-hoc checks and resolving breaches. Work closely with Repairs Officers, Resident Services, parking enforcement, and other teams to resolve issues quickly and maintain standards. Provide clear, accurate information to new and existing licensees about terms, conditions, health & safety, charges, and payment arrangements. Support customers in using online portals to manage their accounts and payments, encouraging digital access and self-service. Prepare reports and presentations, attend resident meetings and forums, and carry out consultations with stakeholders as needed. Maintain accurate computer records, update systems, and manage data in line with GDPR. Carry out general administrative duties, manage your patch proactively, and take ownership of resolving any issues.

What We're Looking For

Essential:

Experience in lettings, licences, or tenancy management (experience in garages or parking schemes is desirable but not essential). Excellent

customer service skills

, with the ability to deal with enquiries in person, on-site, by phone, and by email. Strong

IT skills

-- confident using Microsoft Office (especially

Excel

) and able to pick up housing systems quickly. Good time management, attention to detail, and ability to spot and resolve issues accurately. Confident working independently and managing your own workload to meet targets. Experience of inspecting properties and identifying repairs is desirable. Knowledge of legal processes around lettings, licences, and tenancies is desirable but not essential -- training provided. Comfortable working from the office full-time and carrying out regular on-site visits.

What We Offer

A varied, practical role where you'll make a visible difference to residents and communities. Supportive training for anyone new to garages/parking lettings. Clear targets and support from an experienced management team. Opportunity to build valuable skills in housing, property management, and customer service. Modern office location with access to local transport links.

How to Apply

If you're organised, detail-focused, and passionate about providing great customer service we'd love to hear from you.

Click

'Apply Now'

to submit your application and help manage well-maintained, secure garages and parking spaces for residents and communities.

Additional Information:

Privacy Assurance:

We take your privacy seriously and are committed to protecting your personal data. All data provided during the application process will be handled in strict compliance with GDPR regulations. This includes securely storing and processing your personal details solely for recruitment purposes. By submitting your application, you consent to the use of your data for the purpose of assessing your suitability for the position. We will not share your information with third parties without your consent unless required by law. For more information on how we protect and process your personal data, , please contact us or request a copy of our privacy policy.

Job Type: Fixed term contract
Contract length: 3 months

Pay: 19.94 per hour

Expected hours: 36 per week

Reference ID: RQ1563994
Expected start date: 04/08/2025