Job Description

We are seeking an enthusiastic, professional and people-focused

Lettings & Sales Negotiator

to join our highly regarded independent agency in Cardiff. Known for our excellent reputation and genuine care for our clients, we pride ourselves on delivering an exceptional customer experience while fostering a supportive team environment.

The ideal candidate will enjoy working with people, be flexible when needed, and thrive in a varied, fast-paced role. Strong communication skills, attention to detail and a willingness to learn are important. We value team players who are proactive, approachable and committed to doing things well.

Key ResponsibilitiesCustomer Service & Front of House

Act as a warm and professional first point of contact in person and by phone. Handle enquiries from landlords, tenants, buyers, sellers and contractors promptly and helpfully. Build strong, positive relationships with both new and existing clients.

Lettings Responsibilities

Arrange and attend viewings, providing landlords with timely and constructive feedback. Coordinate valuations, inspections, maintenance access and move-in arrangements. Market rental properties through photography, listing creation, social media updates and window displays. Progress lets from application to move-in, including preparing tenancy agreements and legally required documentation. Notify utility providers of tenancy changes when required. Maintain applicant databases and ensure GDPR compliance. Handle maintenance enquiries and liaise with contractors. Assist with check-out processes and negotiate deposit deductions where appropriate.

Sales Responsibilities

Support with sales valuations, instructions and marketing preparation. Conduct viewings and provide clear feedback to sellers. Encourage offers, negotiate sales, and progress transactions to completion. Maintain accurate and engaging property advertisements.

Office & Team Support

General office administration including diary management, filing and handling post. Process invoices, contracts and documentation using our property management systems (e.g., Dropbox and other industry-standard platforms). Update internal records and ensure compliance throughout. Work collaboratively with colleagues and be flexible in supporting wider team needs. Embrace new tools and technology to improve efficiency and client communication.

Skills & Attributes Required

Excellent verbal and written communication skills. Friendly, professional and people-focused approach. Strong attention to detail and organisational skills. Competent IT skills and willingness to learn new technology. Ability to work independently and as part of a close-knit team. Ability to build positive relationships across a diverse client base. Confident negotiation and marketing skills. Ability to work under pressure and manage multiple tasks. Prior administrative experience essential.

Desirable

Experience within Sales or Lettings. Understanding of property legislation. Ability to speak Welsh but not mandatory.
Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Benefits:

Company pension
Work Location: In person