Job Description

Job profile


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

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Job reference

REQ00000018644

Date posted

16/07/2025

Application closing date

03/08/2025

Location

ALSTON

Salary

25,183 (pro rata)

Package

Contractual hours

22

Basis

Part time

Attachments

Library and Customer Assistant - WMF3046e

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Job description

Location: Alston Library

Contract Type: Permanent

About this opportunity

We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for 22 hours a week post to join the team at Alston Tourist Information Centre and Library (Local Link).

Alston Local Links operate differing Summer and Winter opening hours and the post will involve working every Monday, Friday and Saturday (9-5) during the summer and then Monday, Friday and Saturday (9am-3pm or 10am-2.30pm) plus one additional day (to be decided) to make the hours up to 22 per week. Summer opening hours run from Easter to October half term and Winter opening hours to run from the end of October to the beginning of Easter.



The role is extremely varied and requires individuals to:
Be the first point of contact for customers. Provide information and deal effectively with customer enquiries, including help with IT enquiries - face to face, over the phone, written and digital. Carry out general library duties, help with the security of buildings and basic health and safety tasks. Support a wide range of events and activities for all ages. Work as part of a team with the Customers Services staff at Alston Local link and supporting the Tourist Information Centre function there alongside the library.

Who we are looking for...

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.



Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?



Does this sound like you? If so, we want to hear from you.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification

Role Profile

Application and Interview information

Closing date: 3rd August 2025



We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.



Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website -

Skilled Worker visa: eligible occupations and codes - GOV.UK

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Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
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