Job Description

Job Introduction

The Role:

Job Title: Library Customer Advisor

Salary: 13.26 per hour

Location: Bromsgrove, Droitwich and Warndon


Worcestershire Libraries are recruiting.


We have vacancies at:

Bromsgrove, 16.15hrs, Permanent Droitwich, 21hrs, Permanent Warndon Libraries, 15.75hrs, temporary for 9 months

The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.


You will need to be enthusiastic, energetic and flexible, with excellent customer service skills. A will to find an answer to whatever question is asked is key.


You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.


Working hours are based on a 2 week rota and include Saturdays.


Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster, except for The Hive. There is an expectation that you would work where needed at any library in the cluster


Malvern cluster (Malvern, Upton, Warndon, St John's)


Bromsgrove cluster (Bromsgrove, Hagley, Rubery, Catshill and Droitwich)

Closing date 13th February 2026

Interviews will take place week beginning 23rd February 2026.

A 2 hour group interactive session for all shortlisted candidates and individual interview on teams for those who are successful at group session.


If you would like more information please contact nhitchcock1@worcestershire.gov.uk