Job Description

Salary

24,790.00- 25,183.00 pro rata per annum

Contractual hours

22

Basis

Part time

Region

Warwick

Package

Part time, Permanent

Job category/type

Customer Service, Libraries

Date posted

21/07/2025

Job reference

RA0006954

About Us and the Role

As a Library Customer Services Assistant, every day is different. You'll go from singing nursery rhymes with toddlers to supporting someone with an IT challenge, from resolving an enquiry to running a class visit for a local school, and so much more!

This Customer Services Assistant role is based at Warwick Library, where you will be responsible for delivering our services and ensuring a positive experience for customers of all ages.

Much of your time will be spent serving customers in the library, assisting with enquiries and the day to day running of the library. You'll need excellent communication and customer service skills, a good eye for detail and the ability to manage your time and balance multiple priorities. Strong IT skills are also a must.

As well promoting books and reading, you'll be a key part of delivering our diverse and thriving events programme for all ages, needing the ability to promote and run events with skill and enthusiasm.

Most importantly, you'll be part of a friendly, experienced and passionate team, working together to serve our community.

Working Pattern

WEEK 1

Monday - 8am - 1pm (5h)

Tuesday - 8am - 1pm (5h)

Wednesday - 8am - 1pm (5h)

Thursday - 8am - 1pm (5h)

Friday - OFF

Saturday - OFF

Sunday - OFF



WEEK 2

Monday - 8am - 1pm (5h)

Tuesday - 8am - 1pm (5h)

Wednesday - 8am - 1pm (5h)

Thursday - 8am - 1pm (5h)

Friday - OFF

Saturday - 10am - 2pm (4h)

Sunday - OFF

(average 22h per week)



For further information please see the and Person Specification below;



Library Customer Services Assistant

Working for Warwickshire -

This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application

Please don't hesitate to get in touch with any questions about the role - katenicholls@warwickshire.gov.uk

Closing date: 11th August 2025

Interview date: 20th August 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.

our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities.

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