Job Description

Do you have experience of managing a team in a busy customer focused environment? Are you looking for a new challenge? Can you bring your skills and experience to a dynamic library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!

About the Role

As a Library Experience Co-ordinator, you will:


Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints. Manage and support the Library Experience Advisers and Assistants so they deliver consistently excellent services, face to face and online. Work with other Library managers in the planning, management, and delivery of projects in support of key organisational objectives.

This is a full-time

fixed-term vacancy

(35 hours per week). Evenings, weekend, and bank holiday working will be required, and you will be required to be part of a weekend on-call rota.



Expected start date August 2025 ending June 8, 2026.

About you

As the successful candidate, you should:


Have a passion, ability, and experience in delivering high levels of customer service and effective communication. Have experience of managing or supervising a team within a customer service environment. Be able to identify and resolve problems that arise on a day-to-day basis.

Further information can be found in the person specification section of the attached (below)



We recognise that sometimes people can be put off applying if they don't match every requirement, if you're excited about the role and think you can do what we've described we welcome your application.

To apply

Please submit a cover letter, no more than two sides with strong STAR examples of how to meet the person specification, along with your CV.



Shortlisted candidates will be invited to an interview and short assessment. Should you have any questions please reach out to our hiring manager Jasmine King j.king@mmu.ac.uk

Further information:

Hybrid working is offered for this role, while you will work most of your time on campus you may work a small proportion remotely providing this meets service need. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.



Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.



Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.



Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and

meet the essential criteria

as listed in the attached for that vacancy.



This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and

best meet

the essential criteria will be offered an interview.