Job Description

Do you enjoy connecting with your community, promoting local tourism, and delivering outstanding customer service? Are you energised by a fast-paced role where each day brings new challenges and opportunities?


Newquay Town Council is seeking a proactive and enthusiastic Library and Visitor Information Deputy Manager to help lead the delivery of our library and visitor services. This is a key role in shaping the visitor experience in on of Cornwall's most vibrant towns.

Key Responsibilities:

Library & Visitor Services Support

Oversee day-to-day operations of the library and Visit Newquay spaces, ensuring they are welcoming, well-presented, and stocked with up-to-date information. Provide guidance and support to Library and Visitor Information Officers in handling public queries, tourism literature requests and community group access. Contribute to library display setups, seasonable themes and community engagement activities.

Marketing and Promotion

Distribute marketing materials across venues and key locations, ensuring consistency with Council branding. Assist with digital content coordination, supporting the Communications Officer and Visit Newquay teams in maintaining an engaging online presence. Contribute to the promotion of events and campaigns, identifying opportunities for community outreach and visibility.

Team Supervision and Support

Supervise day-to-day tasks and rota coverage for Library and Visitor Information Officers and volunteers.

Community Engagement and Customer Experience

Act as the Council's frontline representative during library events, library sessions and community showcases. Support business-focused events that promote footfall, local engagement and visitor satisfaction. Gather informal public feedback during events and use it to inform service improvement discussions.

Operational Support and Customer Experience

Provide day-to-day oversight of venue layout, signage and marketing displays. Adapt plans in real-time to address changes in weather, attendance, staffing or site conditions. Respond to minor customer concerns or operation issues, escalating when necessary.

What We're Looking For:

Essential:

ILM or equivalent management/leadership qualification NVQ Level 3 or above in Marketing, Communications or a related field Strong customer service and public engagement skills Experience supervising teams and coordinating events Knowledge of health & safety procedures, including Martyn's Law. Proficiency in Microsoft Office and digital communications tools

Desirable:

NVQ Level 3 in Customer Service, Tourism or Libraries. Experience in library or tourist information settings. First Aid or Fire Marshal training. Familiarity with Visit Newquay services.

Benefits:

Competitive Salary. Cycle to work and Techschemes: get discounts of Bicycles, Bicycle accessories, Tech, Gadgets and much more! 25 days of annual leave in addition to Public and Bank Holidays. This rises to 28 days Annual Leave after 5 years service. Continuous service does apply and pervious services within a Local Authority will count. Opportunity to make a positive impact in a thriving coastal community.

Join us in shaping a bright future for Newquay and its residents. Your experience can make a significant contribution to our community's success. Apply today and be a part of our journey!


To view the recruitment pack, please click here.

Please note that depending on the number of applicants received, this role may close earlier than the deadline.