Job Description

AKI is a contemporary and stylish Japanese restaurant and lounge bar, originating in the vibrant capital of Malta, Valletta. Known for its modern take on authentic Japanese cuisine, AKI offers a unique dining experience with a refined menu featuring sushi, robata grill dishes, and signature cocktails, all within an elegant and sophisticated ambiance. Building on its success and reputation in Malta, AKI is now expanding its reach and is set to open a new location in London, bringing its distinctive Japanese culinary experience to a new international audience. This marks an exciting step for AKI as it ventures outside of Malta for the first time.
Following the successful establishment of AKI in Valletta, Malta, and with our exciting upcoming launch in London, we are now looking for a talented and innovative Floor Manager to join our team.
Job Role

• Assist management in organizing and coordinating daily floor operations.
• Supervise and guide staff to maintain performance and company standards.
• Monitor service quality and resolve issues promptly to ensure customer satisfaction.
• Support recruitment, training, and performance reviews.
• Promote a positive and productive team environment.
• Ensure compliance with health, safety, and legal standards.
• Handle customer concerns and staff conflicts professionally.
• Coordinate with other departments to meet business goals.
• Implement company policies consistently on the floor.
• Provide reports on operations to senior management.
• Act as the main contact for floor operations in the absence of senior management.

Job Requirements

• Minimum 2 years' experience in a supervisory role within hospitality or retail.
• Strong leadership and communication skills.
• Ability to manage customer issues calmly and effectively.
• Knowledge of health and safety standards.
• Team-oriented with good organizational skills

Why Join Us?
At Lifestyle Group, we offer a supportive and engaging work environment with opportunities for growth and development. As a Floor Manager, you will be part of a vibrant hospitality team where your skills and creativity are highly valued.
We believe in professional development, offering ongoing training and the chance to grow within our expanding group. Our team enjoys access to internal mobility across our hotels, restaurants, and retail outlets, as well as staff recognition programs and regular team events.
To Apply
Be part of one of the most respected hospitality groups and contribute to an environment where quality and teamwork come first. The position is based in London, offering an exciting opportunity to work within a dynamic, international team.
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