Job Description

Department:

Housekeeping

Responsible to:

Head Housekeeper

Responsible for:

5 Star cleaning

Hours:

Up to 45

Scope and general purpose

:

To ensure you are positive, productive, friendly fun and to ensure that you deliver a five-star housekeeping service in all areas of the resort.


MAIN RESPONSIBILITIES:


Guests & Quality

Ensuring the removal of dirty linen/towels and the supply of clean linen/towels to the resort Assist with guest requests such as extra beds, pillows, and bathroom supplies. Assist with washing and ironing of guest laundry - Forbes standard Communicate with guests during their stay so their expectations are exceeded. Carry luggage to and from guests' rooms as required. Assist with cleaning guest rooms and public areas. Set house fires and cottage fires and ensure enough logs and fire accessories.

Team

Assist with the cleaning of team bedrooms for new arrivals and team areas Assist with the washing of team uniforms

Productivity

Restock and replenish linen and supplies in the cupboards. Monitor linen stock and request orders to ensure the shift is efficient without running out of linen items. Count Linen and ensure the correct count is given to the laundry supplier. Organise and co-ordinate the distribution of laundry and linen around the resort Stock take linen and report any rejects, shortages or damaged linen to HHK. Follow all SOPs and checklists.

Health & Safety

Ensure complete compliance with Health & Safety regulations. Follow all H & S guidelines as required and report near misses to HHK.

Sustainability & Environment

Support the sustainability in your department in reducing energy consumption and wastage. Follow the sustainability policy.

BENEFITS

Individually designed on the job training

Personal Development Programme

250 Development Learning Grant

Promotional Opportunities

Accommodation with wi-fi and all bills paid for

Healthy Meals provided on duty

Employee Assistance Programme

Access to gym

Free Activities and Bike Hire

Friends and Family Discounts

Promotional Opportunities

INDHOTEL