Job Description

Overview

We are seeking a passionate and knowledgeable Local Guide and Support to join our team. This role is ideal for individuals who possess a good understanding of the Liverpool and around the Walton Centre hospital and are eager to assist others in navigating their surroundings. As a Local Guide, you will play a crucial role in enhancing the experience of Chinese visitors, providing them with valuable insights and support.

Duties

Provide comprehensive guidance to visitors, helping them explore local attractions, restaurants, and cultural sites. Assist individuals with inquiries regarding public transport, and community resources. Offer support in navigating local services and amenities and recreational activities. Foster positive relationships with clients by delivering exceptional customer service and addressing their needs promptly.

Skills

Chinese speaking - proficient at least Strong communication skills with the ability to engage effectively with diverse audiences. In-depth knowledge of the local area, including culture, and attractions. Excellent organisational skills to manage multiple tasks efficiently. Problem-solving abilities to assist clients in overcoming challenges during their visits. A friendly and approachable demeanour that encourages interaction and builds rapport. Previous experience in customer service or hospitality is advantageous but not essential.
If you are enthusiastic about sharing your local knowledge and providing exceptional support to others, we encourage you to apply for this rewarding position as a Local Guide and Support.

Pay: 15.00 per hour

Additional pay:

Performance bonus
Benefits:

Flexitime
Work Location: Hybrid remote in Liverpool L9 7LJ

Expected start date: 29/06/2025