Job Description

General information

City:

London, UK

Country:

United Kingdom of Great Britain and Northern Ireland

Creation Date:

28-Jul-2025

Employment Type:

Permanent

Employment Type:

Full time

Ref #:

1234571803


Description & Requirements
Role Title: LM Re Head of Operational Excellence
Department: LMRe Operations
Team: Operations
Location: London
Type: Permanent

About the Department & Team:

Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations.
We provide brokers and cedants with a broad product range through both the Company and Lloyd's markets and have approximately 300 employees in 19 offices around the world.

About the Role:

The Head of Operations Excellence is a highly strategic leader who will help our business achieve our goals through both maturing our processes, as well as driving a robust culture of continuous improvement across our regions.
They will lead the LM Re operational capability in overseeing process optimisation, process excellence and knowledge management. They will work with regional director of operations to drive continuous improvement, support alignment of business processes across regions to achieve global efficiencies and establish best practice that enhance operational performance across regions and functions. This role will be instrumental in enabling LM Re to achieve strategic objectives and partnering across GRS to evolve globalised functions and optimise resourcing strategies through the use of outsourced capability.
If you're energised by working at the intersection of strategy, transformation, and delivery, this is your chance to make a lasting impact.

Key Responsibilities:Shape and lead the newly established LM Re Operations Excellence function, developing an operating model that fosters collaboration, transparency and accountability across business, product and technology teams and partners within GRS supply capabilities. Lead efforts to improve operational efficiency by implementing process optimisation initiatives or supporting broader transformation efforts, identifying and implementing improvements to enhance productivity, efficiency and quality. Drive continuous process excellence, ensuring that all business processes are developed to best practice and goals Work with GRS Operations networks to establish and implement for operational excellence standardising approaches, tools and methodologies globally Act as a strategic partner and provide subject matter expertise in operational impact assessment and change, to the transformation team, strategic alignment and regional and functional leaders. Provide business analysis resources to support strategic transformation initiatives, ensuring data driven insights and processes assessments guide decision-making and analytical expertise. Build and maintain a knowledge management system that centralises and disseminates process expertise and operational insights, enabling teams to leverage knowledge effectively Oversee the consultancy team, delivering market insights, competitive analysis and business consultancy to support strategic design, identify opportunities for growth and enable strategic decision-making Act as a trusted advisor to business functions by offering consultancy and expertise on the operational and market trends that drive competitive advantage. Be a change agent, promoting operational excellence and fostering buy-in across teams for continuous improvements Lead, coach and mentor teams across Operational excellence enabling them to develop their career paths and develop as high performing individuals. Support the consistency in delivery of customer experience by driving process improvements, service quality and feedback loops to deliver operational efficiencies


Skills and Experience:Proven experience in leading process optimisation, operational excellence or a similar function within the insurance/reinsurance industry in a complex, global organisation Extensive experience in driving large scale process improvements, with a demonstrated understanding of process improvement methodologies (Lean Six Sigma) Experience in setting up or partnering to develop a Centre of Excellence with a focus on process standardisation and knowledge management Strong expertise in business analysis, with experience in providing support for strategic transformation initiatives Experience in developing/implementing customer experience strategies and experiences Strong leadership skills with experience in developing high performing teams and fostering a culture of continuous improvement Excellent stakeholder management skills, with a collaborative approach to working with cross functional teams, senior leaders, and external partners to drive cohesive impactful results. Demonstrated ability to collaborate with cross functional stakeholders, offering insights and analysis that support strategic transformation initiatives


About Liberty Mutual Reinsurance

Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:
https://www.libertymutualre.com/careers/working-for-us
https://www.libertymutualre.com/careers/diversity-inclusion-wellbeing/inclusion-matters-networks