Job Description

Job Title: LMS Administrator

Department: Training

Location: The Lodge, 92 Uxbridge Road, Harrow Weald, Middlesex HA3 6DQ

Working hours: 9:00am to 5:30pm, Monday to Friday

Main purpose of the Job: As an LSM (Learning Management System) Administrator in the UK. This role encompasses a blend of technical expertise, user support, and organisational skills to ensure the smooth and effective delivery of online learning and training programs. The LMS Administrator is responsible for the day-to-day management, maintenance and suppose of the organisation's learning platform, ensuring an optimal learning experience for all users.

Key Responsibilities:

System Administration and Maintenance:

Managing, maintaining and developing the LMS Platform (Cornerstone on Demand) Configuring and customising the LMS to meet the organisations needs Ensuring the system operated efficiently and securely Performing regular system checks, updates and troubleshooting technical issues Managing integrations with other systems (e.g. HR, CRM)

User Management

Managing user accounts and creating accounts where needed Providing technical support and guidance to learner and instructors. Troubleshooting access issues and resolving user queries promptly Developing user guides and training material to support effective LMS usage

Course and Content Management

Setting up and configuring courses, modules, and learning paths within the LMS. Uploading and organising various learning content formats (e.g., documents, videos, SCORM packages). Ensure that training courses are appropriately uploaded and communicated in the LMS. Ensuring learning content is accurate, up-to-date, and easily accessible to learners. Managing course enrolment processes and tracking learner progress effectively Responsible for auditing compliance training, monitoring and editing data

Reporting and Analytics

Generating comprehensive reports on learner activity, course completion rates, and overall system usage. Analysing data to identify key trends, areas for improvement, and the effectiveness of learning programs. Providing insightful reports and recommendations to relevant stakeholders.

Communication and Collaboration

Liaising effectively with instructional designers, trainers, and other stakeholders involved in learning and development. Communicating system updates, changes, and best practices clearly to all users. Actively gathering feedback from users to inform improvements to the LMS and the overall learning experience.

Compliance and Security

Ensuring the LMS adheres to relevant data protection regulations (e.g., GDPR) and organisational policies. Adhering to security protocols to safeguard user data and maintain system integrity. Managing and tracking compliance training programs and completion records.

Project Support

Providing support in the planning and implementation of LMS upgrades or the introduction of new features. Contributing to the development and execution of the organisation's e-learning strategies.

Other

Assist with any projects to meet the business requirements relating to using and configuring LMS applications To work as a team with other individuals and colleagues in the company, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support. Understand and abide by company and departmental rules, policies and procedures To carry out other duties as requested by management from time to time

Qualifications/Experience:

Good level and standard of UK/European education or equivalent

Previous Experience and Knowledge:

Experience in Learning Management Systems (LMS) is essential Knowledge of Cornerstone LMS is extremely advantageous Excellent written and verbal communication skills Excellent computer skills, including PowerPoint, Excel, Word and Outlook Proficient in the English language Other spoken languages are advantageous Knowledge of the Company's philosophy desirable (though training will be provided)

Essential Skills and Competencies

Technical Proficiency:

A strong understanding of LMS functionalities, database management principles, and effective technical troubleshooting skills. Familiarity with various software applications and basic design principles

Problem-solving:

Demonstrated ability to independently identify and resolve technical and user-related issues in a timely and efficient manner.

Communication Skills

: Excellent written and verbal communication skills, essential for providing clear user support, developing training materials, and collaborating with various stakeholders.

Organisational Skills:

Exceptional ability to manage multiple tasks simultaneously, prioritise effectively, and maintain meticulous attention to detail.

User Management Skills

: Proven experience in creating, managing, and maintaining user accounts, roles and groups within an LMS environment.

Content Management Skills:

Experience in organizing, uploading, and maintaining a diverse range of learning materials within an LMS.

Data Analysis and Reporting

: Competence in generating, interpreting, and presenting reports on LMS usage and learner progress.

Customer Service:

A proactive, learner-centric approach with strong interpersonal skills and a commitment to providing excellent support.

Project Management (Beneficial):

Ability to manage timelines and effectively coordinate with stakeholders on projects related to the LMS.

Adaptability:

A proactive willingness to learn new technologies and adapt to the evolving landscape of e-learning.
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

Pay: 27,000.00-35,000.00 per year

Benefits:

Company pension Employee discount On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Harrow HA3 6DQ

Application deadline: 26/05/2025
Reference ID: LMS/8.2.22
Expected start date: 21/05/2025