Job Description

A leading premium automotive business and leading to move towards electric autonomous vehicles.

WHAT TO EXPECT

At JLR we are committed to delivering a seamless Retailer and Customer experience through our cutting-edge platform. We are seeking a dedicated LMS Operations Administrator to ensure that remains consistently accurate and reliable. This critical role involves coordinating with key stakeholders, managing code fixes, overseeing minor improvements, translations, and deployments, and maintaining the User Manual.

If you are passionate about ensuring operational excellence and are ready to be the driving force behind our platform, we want to hear from you.

Key Accountabilities and Responsibilities:

• Key Triage Lead: Take ownership of all BAU (Business as Usual) issues across markets and maintain oversight of ongoing development.
• Prioritisation: Select and prioritise BAU incidents and small change requests while assessing risks, complexity, and strategic alignment.
• Cross-Team Coordination: Collaborate effectively with the fix, development and integration teams and confidently communicate activities to the subscribing markets and stakeholders.
• Reporting: Develop and maintain reporting mechanisms to present tool health and performance statistics to stakeholders.
• Purchase Orders: Raise or coordinate the raising of Purchase Orders and Invoice Payments in SAP, contributing to budget discussions with Finance Teams.

• Automotive Experience: Understanding of the automotive industry and the significance of systems and knowledge management.
• Project Planning: Demonstrable project planning and process skills with adaptability to diverse activities and projects.
• Budget Management: Ability to manage budgets and exercise cost control.
• Customer Focus: A strong customer, retailer, and commercial focus.
• IT Proficiency: Strong IT skills, particularly in Excel and JIRA.

JLR