Job Description

WHO ARE WE

Nestled in the heart of London's prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.


Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.


At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We're on the looking for a passionate and guest-focused Loading Bay Assistant to become a valued part of our outstanding Estate Security team at Pan Pacific London.


You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.


If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

Loading Bay Assistant plays a crucial role in ensuring the smooth flow of traffic, efficient loading and unloading of goods, and maintaining security within designated areas. This position requires a combination of excellent communication skills, attention to detail, and a strong commitment to safety and security protocols. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

Traffic Management:

Monitor designated areas and enforce parking regulations to ensure compliance with local laws and regulations


Direct traffic during peak hours or special events to prevent congestion and maintain order

Loading Bay Operations:

Oversee the loading and unloading of goods in designated loading areas


Ensure that vehicles adhere to designated loading and unloading zones and site restrictions i.e. height, weight and timings


Coordinate with delivery drivers and other personnel to facilitate efficient loading and unloading processes

Security Surveillance:

Ensure the loading bay is secured when not in use to deter unauthorised access and maintain a visible security presence.


Monitor security cameras and alarms to identify and respond to any suspicious activity or security breaches


Respond promptly to incidents, emergencies, and or alarms and take appropriate action as per policies & procedures

Customer Service:

Provide assistance and information to motorists, pedestrians, and other individuals as needed.


Address inquiries, complaints or concerns from stakeholders in a professional and courteous manner


Collaborate with law enforcement, emergency services, and other agencies as required to ensure public safety and security.

Documentation and Reporting:

Maintain accurate records of parking violations, incidents, and security-related activities


Prepare reports detailing daily activities, incidents, and any notable observations for management review.




Assist with investigations by providing relevant information, testimony or evidence as needed

YOUR BENEFITS WORKING AS A LOADING BAY ASSISTANT AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here's what we offer:

Access to Mental Health First Aiders An extra day off to celebrate your birthday Cycle to Work Scheme Employee Referral Scheme Season Ticket Loan Enhanced Maternity and Paternity Policies Eye Care Voucher Scheme Social and Employee Wellness Activities Employee Assistance Programme, including 24/7 virtual GP and financial advisors Two hotel-wide social events per year, plus additional team gatherings Flexible Work Policy Complimentary dry cleaning for uniforms and work attire Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year Guest Experience Programme 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London 30% Discount on internal spa treatments 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group Complimentary meals prepared daily by our chefs Two fully paid Study Days per year (in addition to annual leave) Two fully paid Volunteer Days per year (in addition to annual leave) Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group Additional perks through YuLife Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe--including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

Hotel of the Year - Group (2023) | Catey Awards Hotel of the Year - London (2022/2023) | AA Hospitality Awards Forbes Five-Star Rating | 2022/2023 Forbes Five-Star Rating | 2023/2024 Forbes Five-Star Rating | 2024/2025 Forbes Four-Star Rating - SENSORY Wellbeing | 2023/2024 Forbes Four-Star Rating - SENSORY Wellbeing | 2024/2025

Please note:

All applicants for the role of Loading Bay Assistant must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.




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