Job Description

REQ-10097117 11/07/2025 Customer Operations Londen, Groot-Brittannie ING Bank

Overview

A facility agent acts as the primary point of contact between the transaction parties to a syndicated loan. Appointed in the credit agreement, the agent acts as a neutral intermediary between the borrower and the lenders and performs the administrative tasks of the loan. This includes handling cash flow and providing on-going transaction support during the lifecycle of deal. In the event that discretionary action is required, the role of the agent is non-fiduciary which means the agent must follow the action of the majority lenders.


In their role as facility and /or security agent, the London agency team are part of the wider EMEA agency platform and support a wide range of deals originating from various industry sectors including but not eclusive to; Corporates, Financial Institutions (predominantly Insurance and Investment Funds), Shipping, Infrastructure, Real Estate and Acquisition Finance. In coordination with the Offshore teams the agency function is responsible for delivering a control conscious and client focused service.

Main duties and responsibilities of the role:

Working autonomously, you will become part of a team dedicated to maimising their potential and providing outstanding client service. In a market where speed and fleibility are key, continuous improvement and being responsive to the needs of our clients is a must.

Deal Closing

Proactively manage the deal closing process including funds flow. Depending on the transaction, this role may include fronting and primary syndication. Undertake review of the facility documentation to ensure compliance with ING policy and the latest LMA/LSTA wording. All points raised must be negotiated to a successful outcome with the originating team and legal counsel. Identify and collate the information required to on-board a new deal within the necessary timelines whilst ensuring that the documentation is accurately reported in Loan IQ. Consult with legal counsel to ensure that relevant CPs are fulfilled.

Transaction Management

Ability to co-ordinate with multiple internal and eternal stakeholders to manage processes such as amendments, waivers, and consents. Main point of contact for deal queries and issue escalations, ensuring that all matters are resolved in a timely and efficient manner. Proactively attend meeting/calls with the business and eternal parties to understand the responsibilities of the agent or provide agency input on meeting subject matter. Arrange syndicate calls and facilitate meetings where necessary.

Investigation

Utilising the resources available, actively investigate and take ownership of ad hoc queries / issues to a successful resolution. Timely investigation and reconciliation of nostro breaks to effectively manage risk.

In-Life Management

In-life management activities sit with our offshore teams. However, oversight is epected:

Oversee day to day operational activities (drawdowns, rollovers, repayments, fees, margin adjustments, covenants, secondary transfers, ancillaries, SBLCs, Withholding Ta, etc) Support our offshore teams to ensure that a high quality, client focused, and control conscious product is delivered.

Candidate Profile

Eperience/Knowledge

Essential

Minimum 3 years Loans Agency eperience in a comparable role Proven ability to read and interpret credit agreements. LoanIQ skills.

Desirable

Eposure to Structured Finance (i.e., Real Estate Finance, Acquisition Finance, Shipping and Infrastructure Finance). DebtDomain skills. Knowledge of ClearPar. Security Agent eperience.

Personal Competencies

Essential

Ecellent oral and written communication skills. Planning and organisation skills to complement attention to detail. Result orientated with the ability to work under pressure and adapt quickly in fast paced environments or when there are challenging deadlines to meet. Analytical and problem-solving skills combined with the ability to provide quick resolution to problems. A self-starter, comfortable working alone and as part of a team. Initiative-taking and has the ambition to take it on and make it happen. The successful candidate must, by the time of their application to ING, have the right to work in the UK.

Desirable

Someone who is keen to challenge the status quo and is interested in continuous improvement and innovation.

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Amanda Whitehead



Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.