Job Description

Contract: Cheshire East Highways

Location: Nantwich, CW5 6BJ

Contract Type: Permanent

We're looking for a dedicated and community-focused professional to represent Cheshire East Highways as the first point of contact for public enquiries and service requests.

In this key role, you'll build strong relationships with local communities--especially parish and town councils--to understand their priorities and concerns.

Working collaboratively within a supportive team, you'll help ensure a safe and well-maintained highway network by identifying and commissioning maintenance works in line with policies, contracts, and strategic objectives.

If you're passionate about delivering excellent customer service and making a real difference in your community, we'd love to hear from you.

The Role

Respond to service enquiries for a designated area, conducting inspections and investigations to determine appropriate actions Provide outcomes in line with policies, strategies, business plans, and customer expectations. Meet customers on-site to discuss highway issues, explain technical matters clearly, and manage expectations within policy and budget constraints. Build and maintain relationships with town/parish councils and community groups. Identify and implement improvements to support and promote service delivery.

About You

A full UK driving licence is essential. HNC in Construction or equivalent (desirable). Excellent verbal and good written communication skills are essential. Good IT skills are essential, particularly MS Office and GIS systems is desirable. Experience dealing with service users, sometimes in challenging situations in a face to face environment, by telephone or in writing is essential.

Benefits

At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That's why you will always be given the opportunity to utilise your expertise and develop your career.




Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.



In return for your hard work you will receive:

Sick Pay Competitive salary Opportunity to purchase up to 5 days extra leave A variety of discounts through our "RJ Rewards" app, including restaurants, holidays, days out etc Life Assurance Employee Assistance Programme Pension scheme

The Company

We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.




Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.




If you require further details, please contact our Recruitment Team on 0330 311 2502 or e-mail them on careers@ringwayjacobs.com. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.




Should you require any reasonable adjustments to be made as part of the application process please contact us directly.



We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV's or offering to assist with our vacancies, thank you.