Job Description

We're committed to building thriving communities and delivering services that make a real difference. We're seeking an experienced people leader to join us as a Locality Manager to lead our place-based working approach, ensuring seamless collaboration across teams, external partnerships, and tenant engagement initiatives.



You'll oversee delivery of locality management strategies that bring together housing, asset management, repairs & maintenance, and environmental services, to transform how we work, to deliver quality services with a local impact. You will help drive your team and ensure we remain responsive to tenant needs, deliver safe and sustainable communities, and foster strong partnerships to tackle key social challenges that affect our tenants and communities in which they live, such as anti-social behaviour, crime, and the cost of living.

Responsibilities will include, but aren't limited to:

Collaborating across internal teams to co-ordinate a proactive and preventative approach to service delivery with a focus on achieving positive tenant and business outcomes.



Champion tenant engagement, using insights and influence to shape service delivery, inform strategic decisions, and ensure tenant priorities are at the heart of our work.



Strengthen partnerships with local authorities, voluntary organisations, and statutory agencies to help tackle key issues within our communities, including but not limited to the risk of homelessness, anti-social behaviour and building safety.



Drive the enhancement communication and visibility within local communities through tailored engagement initiatives and neighbourhood events.



Embed continuous improvement, ensuring data-driven decision-making and targeted service reviews to enhance tenant experience and demonstrate our willingness to listen and improve.



What're we looking for? To be considered for this role, your application will showcase:



A Level 4 Housing Management Qualification (or willingness to work towards) and evidence of ongoing professional development.



A specific example of your previous experience in delivering a project/ change initiative to address locality related issues in the community, that has delivered tangible outcomes.



Strong experience in stakeholder engagement , including internal colleagues and a range of external partners/ agencies (e.g. elected members, statutory and voluntary organisations, local authorities etc.)



Experience or knowledge within Social Housing, the welfare / benefits system or ensuring tenancy sustainment.



This role requires flexibility , with occasional evening and weekend work. Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).



Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.