Job Description

Company Overview

SuperFOIL Insulation is the UK's leading manufacturer and supplier of foil insulation products, dedicated to providing high-performance solutions that are cost-effective and easy to install. Founded in 1997 and based in Lincoln, we are passionate about sustainability and helping our customers achieve energy-efficient properties.

WHO YOU ARE & WHERE YOU FIT:

? Role Title: Logistics Coordinator

? Reports To: Logistics Manager

? Direct Reports: None (Individual Contributor)

? Department: Customer Experience (Logistics Team)

? Location: Office

WHY THIS ROLE MATTERS:

To ensure customer orders are fulfilled accurately and on schedule, adhering to Service Level Agreements (SLAs) while actively managing and minimizing out-of-scope logistics costs. This role is crucial for delivering an excellent customer experience by proactively coordinating dispatch, swiftly resolving delivery issues, and maintaining clear communication with customers and internal teams, thereby enhancing customer satisfaction.

WHAT YOU'LL OWN:

Manages End-to-End Order Fulfilment to SLA Standards

: Ensures accurate and timely processing, dispatch, and delivery of all customer orders by effectively coordinating with internal teams, suppliers, and carriers, consistently meeting department Service Level Agreements and minimizing order cycle time.

Drives Proactive Stakeholder Communication & Issue Resolution:

Acts as the primary logistics contact for customers, internal teams, and vendors, providing clear, timely updates and expertly resolving or escalating delivery-related issues to maintain customer satisfaction and minimize disruptions, in line with SLA commitments.

Champions Continuous Improvement & Team Collaboration

: Actively identifies, recommends, and helps implement enhancements to logistics processes, tools, and workflows to improve operational efficiency, reduce costs, and elevate customer satisfaction. Fosters a collaborative team environment by sharing knowledge, supporting colleagues, and contributing to shared learning and operational excellence.

Ensures Logistics Compliance & Data Integrity

: Manages all shipping, receiving, and transportation documentation with a high degree of accuracy, maintaining up-to-date logistics systems and ensuring full compliance with all relevant regulatory, legal, and customs requirements to facilitate smooth operations and avoid penalties.

Drives Proactive Stock & Production Coordination:

Continuously monitors the impact of incoming customer orders on existing stock levels and potential manufacturing requirements. Proactively communicates with procurement, warehouse, and production teams to highlight potential shortages, excesses, or urgent production needs, thereby ensuring stock is allocated efficiently and future order fulfilment is not jeopardized.

HOW SUCCESS IS MEASURED:

The primary measures of performance for this role are:

? Quarterly Rocks: Consistent progress and successful completion of individually assigned key strategic objectives for the quarter.

? Department Scorecard Metrics: Contribution towards and achievement of specific metrics relevant to the department's overall goals.

? Alignment with Company Values: Tangible demonstration of our company values in daily work, decision-making, and interactions.

HOW WE WORK TOGETHER:

?

We get things done

: Demonstrates unwavering commitment to achieving on-time order fulfilment by proactively identifying potential disruptions, taking initiative to resolve logistical challenges efficiently, and consistently following through on all necessary actions to ensure customer commitments are met with precision and reliability.

?

We do great things together

: Actively partners and communicates with colleagues in sales, procurement, and the warehouse, as well as external carriers and customers, to ensure a coordinated approach to order fulfilment. Shares information transparently and proactively offers support to team members to achieve collective success in meeting delivery timelines and resolving logistical challenges.

?

We find a better way

: Consistently looks for opportunities to enhance logistics operations by questioning existing processes, identifying potential efficiencies or cost savings, and proactively suggesting practical improvements to workflows or communication methods. Embraces new tools and techniques that can improve accuracy, speed, or customer satisfaction in the order fulfilment cycle.

?

We value everyone:

Consistently interacts with colleagues, customers, carriers, and other external partners with professionalism, courtesy, and respect. Actively listens to understand diverse perspectives and requirements, ensuring communication is clear, considerate, and constructive, especially when navigating challenging logistical situations or conveying potentially difficult information.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Employee discount Free parking On-site parking
Schedule:

Day shift Holidays Monday to Friday No weekends
Ability to commute/relocate:

Lincoln LN6 3DH: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 06/06/2025