Job Description

Overview

We are seeking a passionate, detail-oriented, and knowledgeable Logistics Manager to join our operations team in London. The ideal candidate will have a proven track record of exceptional performance in a fast-paced, dynamic environment, demonstrating the ability to manage day-to-day tasks, improve processes, and take full responsibility for their logistic flows to support team goals.

The Role

As a Logistics Manager focusing on stock control, you will be responsible for imports and management of all our physical stock in our global warehouses. Building relationships and managing the day-to-day with the 3PL warehousing partners and suppliers.

Duties

Imports: Arrange stock collections from our suppliers located mostly in Europe, but also Americas and Asia. 3PL Warehouses: Remain in control of stock, its movements and assignments and any ongoing issues. Better processes and communication with our partners. Manage new stock arrivals and its landings. Manage photo catalogues and any stock queries. Stock Control: Create new and improve existing stock management processes. Systemise ad hoc stock checks, plan for yearly larger stock takes with wider team. External AUM: Manage portfolio transfers from/to our clients' external warehousing accounts. Liaise with colleagues from sales and purchasing teams to get stock receipted and added to our systems. Liaise with sending/receiving warehouses on all details, to run this as smooth as possible for our customers. Issue Resolution: Log, address and resolve arising stock issues promptly; reporting them to your line manager as and if needed. Return Logistics: Manage any replacements and swaps needed with both our customers and suppliers alike. Including wrong stock/vintage, damages etc. Status Updates: Keep colleagues informed about the status of their clients' portfolios, orders and any relevant updates. Reporting: Prepare and present monthly reports on storage levels/costs etc. Customer Care: Handle customer care inquiries, including advising clients on stock statuses and delivery timelines. Provide timely and accurate updates to ensure high levels of client satisfaction. Tech solutions: Work closely with our in-house tech team to better our systems and workflows.

Key Skills & Experience

Experience:

3+ years in logistics, operations or similar role, preferably within the drinks industry. Degree education is preferred.

Skills:

Proficient across Microsoft Office applications. High level of proficiency in Excel is a must. Strong understanding of logistics processes and best practices. Good understanding of customs processes within the UK and internationally is preferred but not essential. Wine interest and knowledge (WSET) is beneficial but not a must.

Attributes:

Exceptional attention to detail. Ability to work effectively in a fast-paced, dynamic environment. Quick to master new tools and platforms. Excellent problem-solving skills and proactive approach to process improvement. Self-starter who works great in a team. Strong communication skills, both written and verbal.

Benefits

Competitive salary. Opportunities for professional development. Dynamic and supportive work environment.

About Cult Wines

Cult Wines, founded in 2007, expertly blends heritage, unrivalled expertise, and innovative technology to transform the fine wine industry for producers, wine enthusiasts, collectors, and investors alike. Through intuitive digital platforms, powerful data-driven technology, deep personal knowledge, and an unwavering passion, Cult Wines is revolutionising how consumers buy, sell, invest, and collect fine wines. We are an equal opportunities employer and welcome applicants from all backgrounds. Our core values are passion, collaboration, data-driven decisions, and courage. We look forward to hearing how you could work with us.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Company events Sick pay
Ability to commute/relocate:

London W6 9AR: reliably commute or plan to relocate before starting work (required)
Experience:

Logistics/Operations: 3 years (required)
Work Location: Hybrid remote in London W6 9AR