Job Description

The Vacancy
We have an exciting new opportunity at Pavers Head Office in York for a proactive and detail-oriented Logistics Operations Coordinator to join our Supply Chain & Logistics team.
In this role, you will play a key part in the day-to-day execution and continuous improvement of our inbound and outbound logistics processes, ensuring parcel movements are monitored, issues are resolved swiftly, and carrier performance is tracked and reported. You'll also support our stores and internal teams with timely updates, claims processing, and delivery exception handling.
Working closely with the Logistics Lead and other departments, you will be pivotal in ensuring our deliveries are on time, accurate, and well-documented, contributing to the smooth operation of our supply chain and an excellent customer experience.
Let's see what's in it for you:

• A competitive salary of 28,000 to 30,000 per annum
• Discretionary annual bonus scheme

And that's not all. Working for Pavers comes with so much more to enjoy:

• Generous colleague discount , some of which can be shared with your family and friends
• Holiday entitlement that increases with service
• Company contribution pension
• Free on-site parking
• Pavers Academy - enter a world of training at your fingertips!
• Pavers Foundation - nominate a cause close to your heart to receive a donation!
• Wellbeing and financial support via RetailTRUST

Want to see a snapshot of your duties?
Parcel Control Tower (Outbound & Inbound Parcels)

• Daily tracking of outbound and inbound parcel movements, including scan health, delays, and exceptions
• Liaising directly with carriers to triage and resolve delivery failures, address issues, and improve transit performance
• Producing weekly carrier scorecards with key metrics (e.g. OTD%, claims, cost per parcel)

Claims Management

• Preparing and submitting loss or damage claims with supporting documentation
• Maintaining a detailed credits ledger and analysing root causes of claim denials

Inbound Planning Support

• Assisting with turning the weekly inbound plan into actionable daily load and slot bookings
• Coordinating with freight forwarders, hauliers, and 3PLs
• Providing cover during annual leave periods for the Logistics Lead and the wider Supply Chain & Logistics team

PO Reconciliation & Invoice Checks

• Performing post-delivery checks against purchase orders for quantity, value, and service
• Logging PODs and maintaining audit-ready documentation

Issue Logging & Continuous Improvement

• Logging operational concerns into our CIACAR system with assigned actions and due dates
• Chasing open items to resolution, tracking overdue issues, and escalating where needed
• Publishing weekly CIACAR status digests

Stakeholder Support

• Acting as the first point of contact for internal teams and stores for logistics queries, delivery exceptions, and claims
• Logging non-compliance issues and following up to resolution

Here's what we're looking for in a Logistics Operation Coordinator:

• Has logistics or supply chain experience, ideally within inbound/outbound parcel operations
• Is a confident communicator and comfortable working with carriers, 3PLs, and internal stakeholders
• Demonstrates strong attention to detail and can work methodically and independently
• Is proficient in Excel and comfortable handling data and producing performance reports
• Has a proactive mindset and thrives in a fast-paced, problem-solving environment

If you're looking to take the next step in your logistics career with a dynamic and supportive team, we'd love to hear from you.
Do you feel this is the role for you? Apply today!
The Company
The Pavers story began in York in 1971 when Catherine Paver took out a 200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.
Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.
From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.
We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.
We were delighted to receive recognition as a 3* Employer with 'World Class' levels of workplace engagement and the '2nd Best Retailer to Work For' by Best Companies in November 2024. At Pavers, we attribute the talents, passion, and dedication of our colleagues as the reasons for our success.
Benefits
Holidays that increase with service
Company Pension Contribution
Wellbeing Assistance through Retail Trust
Enhanced Maternity, Paternity and Adoption Pay
Gym
Discounts
Multiple Retailer
Discounts

Skills Required