Job Description

About Us

Addison Lee - Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London's transport network, delivering safe, stylish, and reliable journeys. As the capital's leading passenger car, courier, and black taxi service, we take pride in setting industry standards.


Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.


As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

As a Logistics Operator you will support the different operational functions within the Operations Room to continuously improve the service and product we provide. The Operations functions are the Courier services, Standard Car services and Executive Car services. Handling inbound and outbound calls to communicate with clients and delivery partners to enable quick and effective resolution to service queries in real time.

Work hours:

Tuesday to Saturday 11:00 - 19:30

Requirements

Main Accountabilities

Monitoring key client jobs and ensuring timely despatch Informing clients of any delays or issues as they occur Supporting the entire client portfolio including all Addison Lee, ComCab and Green Tomato clients Supporting Drivers with live re-directions and specific geographic issues Monitoring of public events, traffic news and road closures Any other duties as required by management including supporting other areas of the operation as and when required.

Benefits

As well as a competitive salary (dependant on experience), Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff