Job Description

The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing enquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.


The Key Accounts Specialist will manage communications between internal stakeholders and the customer, one of our top global accounts, and draw on their experience in freight forwarding to ensure that data received from Biocair's customer portal Biocair Connect is accurate, and properly utilized in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.

Responsibilities will include:

Enter fully and accurately shipment data received from Biocair's customer portal and from email requests into the transportation management system, ensuring that the following aspects of shipment design are fit for purpose. Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team. Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately. Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits. Record details regarding shipment deviations and supplier non-conformance in transport management system. Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation. Act as a Data Steward for customer account and contact information in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Country Key Accounts Manager.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of

care

,

expertise

and

precision

; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

Exceptional proven previous Customer Service experience and a willingness to go the "extra mile". Excellent attention to detail. Ability to take accountability and work with minimal supervision under pressure, in a fast moving environment with tight deadlines. Ability to prioritise tasks and manage changing shipment deadlines. Intermediate proficiency in MS Office Suite: Outlook, Word, Teams. Experience in logistics and freight forwarding industry is highly desirable. An educational background in Science is highly desirable.

In return we offer:

Between 28,000 and 31,000 per annum depending on experience Discretionary Annual Bonus Scheme A generous non-contributory pension 25 days holiday and the option to buy/sell 5 days Life Assurance Group Income Protection Private Medical Insurance Wellness Programme

Please note this is a full time role,

Monday to Friday 08:30 to 17:30 based onsite at our Cambridge office (CB22 3EG).

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.

Applications for this opportunity will close on Monday 7th July 2025.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.