Job Description

Are you ready to elevate your career in hospitality? Join our vibrant team at Number Sixteen Hotel as a Luggage Porter and immerse yourself in a world of exceptional service and unforgettable experiences.


In this hands-on, operational role, you will collaborate closely with our concierge desk to ensure the seamless flow of daily operations. From assisting guests with their luggage to fulfilling their requests promptly and efficiently, you will be instrumental in creating a memorable stay for each visitor.

Responsibilities:

Assist guests with their luggage upon arrival and departure, ensuring a smooth and hassle-free experience. Collaborate closely with the concierge desk to fulfil guest requests promptly and efficiently. Mantain a high standard of cleanliness and organisation in luggage storage areas and public spaces. Provide exceptional customer service by addressing guest inquiries and concerns with professionalism and courtesy. Communicate effectively with guests and colleagues, demonstrating confidence and engaging interpersonal skills. Uphold the hotel's commitment to excellence by adhering to brand standards and procedures. Assist with other operational tasks as needed to support the front office team and ensure the overall success of daily operations.

What you Need:

A keen willingness to work as part of a team, contributing to a positive and collaborative work environment. A customer-focused mind-set, with a genuine desire to exceed guest expectations and create memorable experiences. Impeccable presentation and a warm, friendly demeanour that reflects the hotel's commitment to hospitality. A passion for detail and a proactive approach to problem solving, ensuring that guest needs are anticipated and met. Enthusiasm for the hospitality industry and a willingness to learn and grow within the role. Previous experience in a similar position is preferred but not required; training will be provided for the right candidate.

What We Offer:

Competitive hourly rate of 13.50 to 15.00, inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/



Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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