Job Description

Position

POSITION: Luxury Brand Ambassador

LOCATION: Edinburgh

MISSION

A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand &; providing luxury. You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.

Job responsibilities

MAIN RESPONSIBILITIES

SALES:


Be an expert on fragrance, able to evoke responses to inspire & gain new clients


Provide advice & guidance for other Luxury Brand Ambassadors


Pro-actively sell products & provide luxury service


Be aware & achieve or exceed sales targets


Be aware of KPI's

KPI: To achieve sales targets

SERVICE


Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients


Demonstrate products on clients & confidently explain the benefits of each product


Initiate contact with customers & welcome them on counter


Identify, understand & reformulate client needs


Develop personal relationships with clients to gain loyalty


Educate clients on Maison Francis Kurkdjian

KPI: To receive any positive feedback and it to reflect in your KPI's

GENERAL

Participate in merchandise management


Monitor stock levels, report any issues to the Account Manager


Conduct all operational & administrative tasks


Be accountable in your role & represent the brand


Adhere to Company policies


Build relationships with store management & adhere to all store policies & procedures


Carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Area Manager

CONTACTS AND RELATIONSHIPS

Internal: Area Manager, Colleagues, Head Office & LVMH HR Team


External: Cliental, Host Store Management

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:


Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate


Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.


You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.


Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers' needs.


Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian

Additional information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries. Maison Francis Kurkdjian has an ever-growing portfolio consisting of women's fragrances such as Baccarat Rouge, 540, male's fragrances such as Amyris homme and uni sex ones like OUD satin mood.

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