Job Description

Could you see yourself representing high-end luxury beauty and fashion Brands? We have an incredible opportunity for you!

This role is a fixed term contract until 31/01/2024.

The Role/Candidate:

Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.

We are looking for highly ambitious customer service advisors who aren\xe2\x80\x99t afraid to go above and beyond.

You\xe2\x80\x99ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.

As our employee, you\xe2\x80\x99ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and \xe2\x80\x98going the extra mile\xe2\x80\x99.

And of course, you\xe2\x80\x99ll have excellent communication skills \xe2\x80\x93 written and verbal.

With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!

The customer service team are dedicated and strive to inspire our customers during their experience with us.

What will I do in the role?

• Have a \xe2\x80\x98can do\xe2\x80\x99 attitude
• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation

What do I need?

• Experience working for a retailer
• Experience working in a luxury background
• Experience within any of the following: Beauty, Cosmetics, Fashion
• A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive, ambition, and willingness to learn
• Great attention to detail and highly organised
• C2 Level of English required

Education/Studies:

(Not essential, but beneficial)

• Graduated from the Fashion Retail Academy
• Communication Fields, such as Marketing/PR/Advertising
• Make-up Artists
• Qualifications in Dermatology or Skincare

Languages Requirement:

Fluent in both English and French, both written and verbal

What will I be paid?

\xc2\xa313 per hour

Working Hours:

• Full time \xe2\x80\x93 40 hours per week
• Current shift pattern: 9am-6pm Monday to Friday, however this will move to between 9am-11pm Monday to Saturday on a rotational basis during peak periods.
• Shifts may change to meet the needs of the business

Homeworking Eligibility

• Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 10 -
Windows 11 -
macOS -

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps

What\xe2\x80\x99s amazing about the role and Ventrica team?

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
• Company pension scheme
• Reimbursement on eye tests
• Employee Assistance Programme, 24/7 with counselling sessions
• We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
• We care about our communities, our Charity Champions get involved by making a difference
• We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
• Our Diversity Champions are part of our colleague community
• Our Menopause Champions are trained and offer support
• Mental Health First Aiders
• All new parents receive a Baby Hamper

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards

Ventrica