Job Description

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We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role...

Due to expansion, we are looking for a Showroom Sales Advisor to join our Harrogate team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customer's requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

Answering incoming sales calls Supporting the Sales Manager Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Updating the CRM system with relevant client information and daily activity Arranging samples to be dispatched

Skills...

Experience in a sales environment Experience in the luxury goods market (desirable) Knowledge of interiors (desirable) Extremely well organised and able to prioritise tasks Enthusiastic and hands on - this is a busy, fast-paced company Self-motivated with the ability to inspire those around you Strong customer focus Excellent communicator Experience in using a CRM system (desirable) Familiar with Microsoft Word and Excel Full and clean UK driver's licence

What we offer:

A great place to work with a friendly and welcoming team Competitive salary package. Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year.

Working Hours

Our Harrogate showroom opening hours are:

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - 10:30 - 16:00 (inc 30 min unpaid lunchbreak)

You will work 5 days a week, with 2 days off on a rota basis to include weekend days.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme
Ability to commute/relocate:

Harrogate, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person