Job Description

Do you have a passion for luxury travel? Have you skied extensively in Europe and visited the major European Summer destinations?

About the job

Job Title:

Luxury Ski/Villa Sales & Concierge Specialist, The Chalet & Villa Edit Ltd

Responsible to:

Director

Start date:

ASAP

Salary:

23-24,000 basic with an OTE of 30,000-45,000 (depending on experience)

Location:

Chichester, West Sussex

Candidate Location:

Chichester and surrounding areas, West Sussex

APPLICATIONS WITHOUT A COVERING LETTER WILL NOT BE CONSIDERED

The Role:

You will be working from home and our office in Chichester 3 days a week, within a small friendly, supportive start-up, experiencing growth. We are looking for somebody who is flexible and keen to get involved in all areas of the business and make a significant contribution to developing the company. This is an extremely busy and rewarding role, we are looking for a dynamic individual who is proactive and thrives under pressure.

This is an extremely competitive sales role and you will be expected to hit targets, chase leads, procure new business and create long lasting relationships with high-profile demanding clients to generate re-bookings. Much of the role is phone based, so strong phone etiquette is essential.

From the beginning of October until the end of April you will be required to work Monday - Friday 9 - 6pm and the occasional Saturday. During spring and summer it will go back to a 5-day week, Saturdays will be allocated when required.

The primary element of the role will be selling luxury ski chalet and villa holidays. Developing client relationships to secure new and repeat bookings within our luxury villa and ski chalet portfolio. Working alongside our Director and Sales Manager you will need to have an extremely confident proactive approach and be willing to learn on the job with the support of the team. You will need to be confident on the phone and able to adapt to dealing with different client personality types. Assistance will be required with bookings from initial enquiry, through to closing the sale and booking of pre-arrival arrangements for our tailor-made concierge service.

In addition to the core sales responsibilities, the role will also involve managing the online portfolio of properties, making website updates and a variety of administration elements.

This is an extremely diverse and rewarding role, which you can mould into your own and offers you the flexibility of working from home from time to time.

If you are an enthusiastic, organised individual who has a keen eye for detail and has the ability to think on your feet this is the role for you. You must feel comfortable working under pressure during the busy periods of the ski and summer season, yet having quiet times during the low season. This role also requires you to build excellent relationships with our network of trusted owners and suppliers, some we have been working with for 20 years.

Although we are a small team, we pride ourselves on excellence and have a positive, supportive and enthusiastic work culture. As well as a competitive salary and bonus opportunities we offer staff trips to experience our properties first hand, so travel is never far away.

The initial training is carried out in-house. Daily support is provided by face-to-face zoom catch-ups, training and meetings, so strong communication is essential.

APPLICATIONS WITHOUT A COVERING LETTER WILL NOT BE CONSIDERED

Job Responsibilities:

Manage enquiries to generate sales - responding quickly and accurately to requests by email and phone, managing the sales process from the point of the initial proposal, building relationships with clients, answering questions, through to follow-ups and completing the booking. You will need to be proactive in contacting previous clients and encouraging repeat business for the following seasons. Booking administration & concierge - organising and managing the administrational elements of bookings, such as booking confirmations, invoices, final balance reminders, coordinating pre-arrival arrangements and preparing itineraries, liaising with property owners and operators, and maintaining good relationships. Creating and maintaining internal databases, improving processes, and general administration tasks. Website management - copy briefing/writing, copy checking, image resizing, creating pdf property brochures and content upload

.

Content - writing blog posts, generating content and links on external blogs. Marketing - assistance with social media

Benefits:

Work from home from time to time (save on the cost of travel) Opportunity to make the role your own Strong opportunity for career progression and development Learn new skills and create meaningful relationships with suppliers and colleagues Be part of a close-knit team Work within a rapidly growing team Get support at every stage of your development Sales and communications training at every stage Regular trips to some of the most opulent ski and summer properties in the world Bonus scheme and rewards Company pension scheme

The Ideal Candidate:

Strong ski experience and knowledge of luxury summer destinations (ideally a season or more working in-resort) Adept at hard sales A passion for premium experiences Highly organised and a multi-tasker Excellent communication skills, both written and verbal Strong interpersonal skills and a natural relationship builder Confident phone manner and ability to create a valuable conversation Detail-oriented A can-do attitude Confidence in writing blogs and content Strong IT skills and quick learner of new systems and processes (MAC user prefered) 1 Year of Sales experience is preferred but not essential Capable of hitting the ground running and comfortable with the fast-paced sales environment

Application Process:

1. Please send a CV and cover letter by email to Anna (CVs without a cover letter will not be considered)

2. First interviews will be conducted by telephone/Teams/Zoom

3. Following interview(s) will be held at our offices in Chichester

Job Type: Full-time

Job Location : Chichester, West Sussex

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Casual dress Company pension Work from home
Work Location: Hybrid remote in Chichester PO19 1BE