Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

We\xe2\x80\x99re JLL. We\xe2\x80\x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you\xe2\x80\x99re looking to step up your career, JLL is the perfect professional home. At JLL, you\xe2\x80\x99ll have a chance to innovate with the world\xe2\x80\x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\xe2\x80\x99ll also make long-lasting professional connections through sharing different perspectives, and you\xe2\x80\x99ll be inspired by the best. We\xe2\x80\x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions \xe2\x80\x93 join us at JLL!

What this job involves

• Supporting all desktop IT requirements including spares management, faulty item replacement / disposal
• Support all desktop IT refresh projects in line with agreed AZ IT standards
• Supporting BAU porterage service to carry out light internal moves, labouring assistance, preventative & remedial repairs, crate management, stock management
• Update Status of all requests (Moves /IT/Furniture/AOB) on Sharepoint / SAP Systems
• Works as part of the FM Team - help and assist the local FM team as required
• Manage the available storage space in a SHE compliant manner
• Follow building access & security processes
• Build relationships with all customer groups
• Provide consistent and accurate communication with all related service providers, client, and customers.
• Ensure compliance with all key performance indicators
• Work with the UK JLL team on the re-use furniture demand process. Donate where possible charity items to AZ nominated charity and other local community charities
• Distribute post customer satisfaction survey and report results for consolidated reporting for review by the account team
• Attending Meeting room setups including ADHOC requests from the client
• Warehouse stock control Checks

• Management and allocation of desktop IT requests
• Management and allocation of furniture maintenance requests
• Creation and Implementation of Planned Furniture Maintenance Schedule
• Coordinate Ad Hoc Furniture Changes and Warehoused items
• Coordinate Small to Medium Internal & Campus Moves \xe2\x80\x93 JLL-Self delivery where possible
• Manage supporting suppliers (technology, furniture, etc.)
• Provide porterage service across the Portfolio as required
• Ownership of customer requests generated from Admin Support role
• Escalation Point for unresolved IT requests
• Report any trends in breakages or SHE tickets.
• Process all incoming customer requests from initiation to completion
• Manage supporting all desktop IT requirements including spares management, faulty item replacement/disposal Process company purchases within client finance system
• Ensure continuous client satisfaction
• Ensure compliance with all key performance indicators
• Smart locker master key request
• Lab Furniture/IT audits (excluding scientific machinery)
• Building Sensor maintenance
• Monthly Stock checks at the off site warehouse.

Role / Responsibilities

In addition to providing the information listed above, the other responsibilities of this role include:

• Ensure global occupancy guidelines are adhered to and always implemented.
• Assists in BAU & Project moves with minimum downtime to the business [moves of

100] * Assists in BAU & Project moves with minimum downtime to the business [moves of

100] * Attends meetings for small projects and moves

• Participates in regular scheduled PDR within the Southern JLL team
• Identify opportunities of how to improve / innovate and optimise accommodation spaces for the client
• Complete all mandatory training (JLL/AZ)
• Ensure the site works van clean and fit for purpose
• Completing rolling furniture checks
• Ensuring a monthly furniture audit of the \xe2\x80\x9chighlighted site\xe2\x80\x9d is completed by the agreed SLA for the Monthly business review.

Interaction

To ensure accurate reporting of information, and foster critical relationships between various individuals and organizations, communication channels will exist with:

• Southern JLL Team
• Local FM operatives
• AZ Clients
• JLL Leadership

Location:

On-site \xe2\x80\x93Cambridgeshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle