Job Description

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This position combines the roles of Food and Beverage Supervisor, overseeing the culinary needs of asylum seeker guests, with the responsibilities of a Hotel Duty Manager, ensuring smooth hotel operations and handling administrative duties in the absence of the General Manager. The role demands attention to guest satisfaction, follow policies related to Asylum seeker contract, efficient team leadership to resolve any issues, work closely with Mears to implement policies and deal with any Service User related issues and adept handling of varied tasks within a supportive and welcoming environment. Job role will change in future for this position when Hotel re open for General public.

Hours

40 hours

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Discounts at Puregym Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day

As the Food and Beverage Supervisor, your primary responsibility will be to oversee the food and beverage operations within the hotel, catering to the specific needs and preferences of asylum seeker guests. This includes:

Planning and coordinating menus sensitive to diverse dietary requirements and cultural preferences. Ensuring high standards of service and quality in all food and beverage offerings. Managing inventory, ordering supplies, and maintaining budgetary guidelines. Training and supervising food and beverage staff to provide excellent service while fostering an inclusive and respectful atmosphere. Additionally, as the Hotel Duty Manager, your role will involve: Overseeing the day-to-day operations of the hotel in the absence of the Operations Manager. Handling guest inquiries, requests, and complaints promptly and professionally. Assisting with administrative tasks such as scheduling, payroll, and reporting. Ensuring compliance with hotel policies, procedures, and safety standards. Collaborating with various departments to maintain a seamless guest experience.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Teamwork - work with commitment, cooperatively and effectively with others Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups Integrity - honest, respectful and accountable

Required Criteria

+ Experience within a Food and Beverage role + Proven experience of supervising and directing others, while demonstrating a hands-on approach
+ Customer service experience
+ Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
+ Good communication and organisational skills.

Desired Criteria

+ Experience as F&B a supervisor

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

14.06 per hour