Job Description

Job Purpose

To supervise and monitor the work of the Mailroom team, providing hands on support to the team and the Client Services Manager. The Supervisor will be able to cover for and assist all members of the mailroom team as and when necessary and will have direct line management responsibility for the mailroom team.

In addition to responsibilities in Belfast, the Supervisor will also be responsible for the oversight and support of service provision at our site in Jersey, ensuring consistent service delivery, compliance with agreed standards, and acting as a liaison point for service performance and team coordination across both locations.

Duties and Responsibilities

Daily supervision of all mail room functions, ensuring that all agreed service levels and service standards are met. Daily supervision and administration of staff, including work allocation, monitoring of performance, absence and time keeping along with coaching and local discipline. Preparation of the staff roster system to ensure a fully flexible and effective staffing approach is maintained during all working periods, ensuring that all staff receive reasonable notice of shift schedules and amendments where possible. Regular appraisals of staff against clear objectives, leading to identifying training & development needs. Develops staff to provide a flow of capable messengers and supervisors. Ensure that all complaints are dealt with in the correct manner and that the line manager is informed immediately should any service complaints be reported. Ensure that all mail and courier items are collected and distributed via the correct mailing systems, assisting mailroom staff, as appropriate, in sorting and delivering mail. Ensuring that all H&S policies and regulations are adhered to. Preparation and accurate completion of all mail services paperwork for inclusion within the monthly site report. Ensure that any other reasonable tasks or requests are fulfilled to the appropriate service standards required as and when they arise. Supervisors may be expected to undertake any other duties commensurate with the activities listed above. Driving will be a requirement of the role to provide service support to an additional site as required.

Candidate Skills

Experience of archive files and tracking movements using onsite computer systems. Working accurately, under pressure, to tight deadlines with the ability to remain calm. Excellent customer service and calm compliant handling. Confidence in communicating effectively in a variety of written and verbal formats, with a diverse audience. Previous experience in Mailroom Operations/Supervision. Excellent leadership skills, allowing them to develop a high service culture. Monitoring, recording and reporting performance targets for the team and individuals. Good IT skills - Word Processing, Spreadsheets, Databases, Email and Web.

N.B

. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.

Job Types: Full-time, Permanent

Pay: 25,842.85 per year

Benefits:

Company pension Employee mentoring programme Life insurance Referral programme Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 20/06/2025
Reference ID: SPS3501