Job Description

This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.
Post Type
Full Time
Hours per Week
35
Weeks per Year
52
Closing Date
23.59 hours BST on Thursday 09 October 2025
Reference
0925-229
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Permanent
Applications are invited for the post of Maintenance and Performance Manager in the Estates Department.
The Maintenance Department of Royal Holloway, University of London is a core element of the Estates Directorate managing a wide range of issues and co-ordinating a large team of in-house trades people and external contractors. We are looking to recruit an imaginative and results driven Maintenance and Performance Manager. The post sits within the Estates directorate which is collectively responsible for the effective delivery of a range of services across campus to enhance the student, staff and visitor experience.
The post holder will assist the Head of Maintenance Services in the continued development of the University's Campus Maintenance Services Team including advising on MEP and building related issues through the management oversight of the DLT and external contractors; setting and reviewing the service KPIs, SLAs and producing dashboards of our service delivery to align with the objectives of our RH2030s strategy, ensuring that all policy, procedures and systems of work are legally compliant, current, appropriately consulted and communicated, and relevant.
The post holder will be responsible for driving constant service improvement by setting the standard and managing the quality, performance and delivery of both the reactive and planned activity of the in-house Maintenance team and outsourced contractors.
The post holder will also be responsible for and the main point of contact for ensuring best practice, Healthy and Safety policies are always adhered to and can further develop the operational team including the associated processes and procedures.
The post holder will liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks are carried out and that communications are maintained between the Maintenance Department and our internal customers.
The post holder will be responsible for delivering a professional, customer and partnership-focused Campus Maintenance Team that is valued, well-consulted, and effectively communicated. They will ensure the team operates in a coordinated manner for the benefit of the wider University community and will report on its effectiveness against agreed KPIs, SLAs, and dashboards
Participation in the Duty Manager Rota for dealing with out of normal hours emergencies is an essential part of this role.
The post holder should have a full working knowledge and experience in the implementation and development of EDI initiatives and policies.
In return, we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey but will also have input into the operation of our central London campus.
For queries on the application process the Human Resources Department can be contacted by email at:
Please quote the reference: 0925-229
Closing Date: 23:59, 9 October 2025
Interview Date: To be confirmed Further details:

Skills Required