Job Description

Title: Maintenance Coordinator Plentific

Contract Type: Permanent - 35 hours

Salary:

Reporting Office: London, Stratford

Working Location: West Ham Lane Stratford London

Working Pattern: Agile (office 20/40% and home working)

Closing Date: 21.08.2025

Interview Dates: 02.09.2025

Benefits

include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and

many more

...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile.docx

Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks)

Join our Metra Living Team:

Metra Living are looking for an experienced Maintenance Coordinator to support our Maintenance Operations department, working to support the service and delivery of our repairs via our Plentific platform.



The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators covering the PRS portfolio. You will be a key member of the team helping to the deliver our repairs and maintenance service.

Your impact in the role:

This is an opportunity to work alongside a highly motivated team in a role delivering professional and great customer service on a daily basis. Approaching tasks with determination to get a positive outcome for our residents and dealing with all correspondence in a professional and timely manner. You will be first point of contact for dealing with queries from our residents via phone and email, and be responsible for raising repair orders on our Plentific platform. This is a varied role which will involve monitoring phone lines and mailboxes in line with SLAs, as well as the allocation and coordination of repairs and monitoring of repairs dashboards.

What you'll bring:

The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across Metra Living and the L&Q Group.

Essential skills:

Strong administrative skills and ability to work in a fast-paced environment Methodical, accurate and exceptional attention to detail The ability to work flexibly and use initiative to multitask and meet deadlines Strong collaboration skills to work with stakeholders at all levels Excellent organisational and planning skills Outstanding communication skills

If this sounds like you, we would love for you to apply!

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.



250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.



L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.


If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk


At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.



Click here to find out more about L&Q and why you should join us!

Maintenance Coordinator Plentific

Location:

London - Stratford

Posted:

07/08/2025

Closing date:

21/08/2025

Closing time:

23:59