Job Description

Title: Maintenance Coordinator Damp and Mould

Contract: Full time, 35 hours per week, Permanent

Location: West Ham Lane Stratford London

Persona: Agile (office 20/40% and home working)

Salary: 30,455 per annum

Closing date: 8

th

July 2025 at 9am

Interviews will be held on 14

th

and 15

th

July

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Role Profile - Maintenance Coordinator.docx



L&Q are looking for an experienced Maintenance Coordinator to support administrative support to the Damp and Mould team typically including acting as a point of contact for internal and external customers and other stakeholders, managing Damp and Mould cases and working collaboratively with the wider Special Projects & Sustainability team with Plentific repairs, Minor works and Surveyor referrals.





The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators covering the damp and mould caseload. You will be a key member of the team helping to the deliver our repairs and maintenance service.





You will be responsible for the allocation and coordination of Reactive repairs, monitoring mailboxes in line with SLAs, handling D365s and liaising with residents. You will be first point of contact for dealing with all queries and raising repair orders to the relevant teams, dealing with all correspondence in a professional and timely manner.





The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group.

Essential skills:

Strong administrative skills and ability to work in a fast-paced environment

Methodical, accurate and exceptional attention to detail

The ability to work flexibly and use initiative to multitask and meet deadlines

Strong collaboration skills to work with stakeholders at all levels

Excellent organisational and planning skills

Outstanding communication skills

Repairs and Maintenance knowledge and experience




At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

O

ur commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance

.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.



L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.



As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our 250 million L&Q Foundation and our skills academy.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.





#tj

Maintenance Coordinator - 6874

Location:

London - Stratford

Posted:

25/06/2025

Closing date:

08/07/2025

Closing time:

09:00