Job Description

Overview

Home. There's no place like it. And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. The caring and supportive culture we've created makes this a place you'll feel right at home too.



We are the UK's Number One homewares retailer offering over 50,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.



We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward.



The maintenance team are at the core of our business with making life simpler and better for stores our sole purpose that is factored into everything we do. Helping our stores to operate more efficiently and to a higher standard will make for an improved customer journey and colleague experience.

What you'll be doing

As the Maintenance Helpdesk Co-ordinator you'll be responsible for maintaining accurate records from stores and external stakeholders and ensuring that the internal database is stored & presented in a professional manner.



Key elements of the role include:


Maintains accurate records of purchased kit Placing orders and maintaining records via Service Now Ensures effective & prompt responses to all incoming correspondence from stores Confirming with contractors that jobs have been completed Issuing feedback from/to stores Speaking with contractors regarding repairs carried out etc, and following up quotes Covering PPM responsibilities Chasing stores and contractors for outstanding responses Ensuring BMS light and temperature sensors are online Providing initial support to admins within capabilities First point of contact for stores reporting Maintenance issues Answers all calls promptly Maintains professional call handling techniques at all times

What we'll look for in you

Able to work at pace and manage multiple workstreams at once. 2 yrs admin experience Good PC skills including Word, Excel Good communication skills Constantly seeking opportunities to improve. At ease taking ownership of your work. Humble and open to feedback when needed. Some knowledge of certain construction elements * A general understanding of equipment within Dunelm Stores