Job Description

The Role

Reporting to the General Manager, the Maintenance Manager will have a practical and crucial role to ensure the upkeep of the building is executed to an excellent standard. This is a hands-on based role, whilst customer facing at the same time. You will have a wide variety of trade skills - electrical, mechanical, plumbing, primary and secondary heating and cooling systems, small construction and repair, IT, paint & decorating, and statutory compliance.



You will have a practical role in ensuring the safety and security of the building, residents, and colleagues. Having previous experience, you must maintain a professional and friendly approach, while effectively responding to various situations.



Duties include:


Provide maintenance and technical support to the front of house and amenities team, working together to resolve any issues that arise. Play a crucial ambassadorial role with all the members of our residential community, being the first point of contact when a maintenance concern is highlighted in their apartments. Working closely with the client team, whilst attending and participating in important meetings. Schedule and organise all service partners visits, to include issuing purchase or work orders, reviewing and approving RAMS, issuing permits to work and diarising with the extended team, as and when needed. Be the main liaison and manage all service partners when they are on site. Carry out regular inspections of all areas of the site to check that fixtures, fittings, and equipment for use are all in working order. Ensure all Health & Safety procedures and policies are respected and implemented in accordance with legislation and company requirements. Review all statutory risk assessments reports (GRA, FRA and WRA) and proactively work to resolve actions as/when needed to maintain 100% compliance. Proactively work to ensure that the planned maintenance program is up to date & compliant in the most efficient manner, whilst working closely with the estate appointed MEP service partner. Utilising the preferred CAFM system to review job reports, progress required actions and ensure 100% compliance. Full understanding of the development's safety and emergency systems and procedures. Review and analise energy management system (EMS) consumption reports, to support the appointed billing agent. Communicate effectively with both the residents and work colleagues during work hours and out of hours assistance when and if required for emergencies. Always maintaining high level of security awareness and alerting the team of any suspicious activity. Ensure all stock, tools and materials are stored safely.

Requirements

Fluent in English Experienced working with Zutec, or a similar cloud-based construction and property management software provider, is preferred Experienced working with Vantify (formerly Elogbooks), or a similar CAFM systems Previous experience in a similar role within luxury hotels or residential developments Preferably new build experience within a similar environment Qualifications (e.g. City and Guilds) in one or more trades Self-directed and able to work under pressure Strong ability to work with and liaise with multiple technical teams on site Committed to delivering a high level of service with a warm and friendly approach Ability to work well within a team and to provide nurturing guidance to colleagues Flexibility to respond to a range of different work situations

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.



Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of 12bn across forty schemes and is involved with some of London's most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.