Job Description

Job title:

Maintenance Technician

Purpose:

To maintain our apartments to a high standard of repair to help create a memorable guest experience

Responsible to:

General Manager

Location and hours:

Based in Manchester primarily but must be flexible with requirement to travel outside London on some adhoc occasions


We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Working hours are 37.5hrs, 5 days a week.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING;

Delivering Guest/ Customer Service

To ensure that apartments are maintained to a high standard in time for guest arrival and that standards are maintained during the guests stay at all times

Day-to-Day Operation

Delivering maintenance works in a timely and efficient manner Anticipating future maintenance requirement and proactively resolving before the need occurs Being on call for maintenance requests, including out of hours on a rota basis Ordering supplies and equipment for maintenance Supporting the General Manager and Assistant General Manager in all Health and Safety related duties including managing the company's health and safety portal Supporting with refurbishments Carrying out PPM checks Be comfortable working at various sites in the working week Be comfortable working at times both as part of a team and on your own Active participation in team meetings and personal development sessions Be comfortable with lone working, particularly on late shifts

Knowledge/ Skills/ Qualifications

GCSE/NVQ (including English and Maths) Basic levels in written and spoken English language Customer Service Skills Plumbing, Gas and Electrical trade qualifications advantageous Proficient with IT systems and software (including Microsoft Office) Attention to detail/ Decision Making/ Sales Ability/ Influencing skills and managing expectations/ Problem Solving/ (People Management)/ Flexibility/ Time Management

Experience

* Previous maintenance experience in a retail, property or hospitality environment preferred